IT Specialist

IT Specialist

OVERVIEW :

We are currently seeking an IT Specialist to provide technical support to corporate and remote field staff.

KEY RESPONSIBILITIES :

At a minimum, the IT Specialist will :

• Work with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.
• Adhere to IT Policy and best practices to maintain a secure computing environment.
• Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.
• Assists with the user and license administration of systems including : Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.
• Administration of the company cell phone program to include provisioning, deprovisioning and asset management / tracking.
• Help ensure corporate data and system backups are properly functioning and tested.
• Provide excellent and timely customer service when responding to phone, online and in-person queries and service issues.

Provide updates, status and completion information to end users and managers to ensure issue(s) have been resolved.

Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications.

Maintain daily performance of computer systems.

Work with vendors in coordinating repair and replacement of broken equipment.

The IT Specialist may also take on other tasks and responsibilities as assigned by their Manager.

CORE COMPETENCIES :

An ideal candidate for this role will demonstrate the following experiences :

• 3-5 years experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office and equipment.
• Strong oral and written communication, interpersonal and teamwork skills. Ability to interact effectively and positively with all levels of personnel.
• Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality.
• Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.
• Ability to work under pressure and time constraints.
• Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS :

• Ability to Travel : local and overnight travel for client implementations
• Strong willingness to work in a production and office environment
• Ability to Lift 50 Pounds
• A Bachelor’s degree strongly preferred

Travel :

Occasional travel may be required, but is minimal.

Physical and Working Conditions :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.

Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

HES is a premier national provider of facilities management services focused 100% on educational institutions.

Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, maintenance, grounds, and landscaping services.

With hundreds of years of combined facilities experience, our leadership team is comprised of results-oriented, hands-on executives and facilities experts who give your facilities our full attention.

Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Want to become part of a winning team with opportunities for growth, career advancement and development? HES Facilities is proud to provide an environment where we support you and your drive for success.

We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry level candidates who share our core values.

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

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