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Summary
The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology.
This role drives the product strategy, product roadmap development, and market delivery / operation of the product offering in assigned business segment.
The Digital Product Manager will work closely with business peers and digital product management team members to effectively execute against digital initiatives including Partner Products, Underwriting Applications, and Enterprise Technologies.
The incumbent will be an experienced dynamic, multidimensional digital professional who is strategic, technology savvy, and skilled in both product strategy and operational efficiencies.
Responsibilities
Perform market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality
Partner with product owners / business owners to buildproduct roadmaps that will be incorporated in to the broader company product portfolio plan
Foster close relationships with key market constituents to validate product strategy and roadmap
Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives in their business segment through their thorough understanding of the business segment needs
Collaborate with the engineering and project management teams to ensure consistent execution of product plans that result in product delivery on time and in budget
Engage business partners to develop and execute action plans to address gaps
Work with IT and Business partners to ensure the digital product in operation are well understood and supported
Partners with business and technical teams to plan and prioritize system releases and specific release content
Assist with preparation of business case (financial / ROI) analysis to quantify & determine the value to the company of a current or potentially new system / application
Understands the business and follows the software development methodology and processes and is effectively working with the software engineering / development teams
Knowledge & Skills
A background in the commercial P&C insurance industry
Strong knowledge in P&CClaims processing. Including processing through the use of TPAs
Experience with Guidewire Claims implementations. Specifically in a planning or requirements gather role
Understanding of usability and user experience best practices
Experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products
Understanding of product lifecycle development
Experience defining digital content experiences
Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources
Ability to be strategic and tactical in day to day interactions
Good consensus building skills
Ability to convey technical concepts in a clear, understandable way
Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives
Good communication and presentation skills
Prior experience working with 3rd party vendors to deliver results
Ability to establish credibility, influence and effective working relationships with peers and stakeholders
Comfortable interacting and partnering at all levels across the organization
Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment
Education & Experience
Required knowledge & skills would typically be acquired through a Bachelor’s Degree in business, computer science or related field (or equivalent in experience) with 3 to 5 years or related experience.
Working Conditions / Environment & Physical Demands
Normal office environment
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For individuals assigned or hired to work in California, Colorado, Hawaii, Jersey City, NJ; New York State; and / or Washington State, the base salary range is listed below.
This range is as of the time of posting. Position is incentive eligible.
$160,000 - $200,000 / year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.
The above range may be modified in the future