Senior Digital Product Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.

Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility .

Summary

The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology.

This role drives the product strategy, product roadmap development, and market delivery / operation of the product offering in assigned business segment.

The Digital Product Manager will work closely with business peers and digital product management team members to effectively execute against digital initiatives including Partner Products, Underwriting Applications, and Enterprise Technologies.

The incumbent will be an experienced dynamic, multidimensional digital professional who is strategic, technology savvy, and skilled in both product strategy and operational efficiencies.

Responsibilities

Perform market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality

Partner with product owners / business owners to buildproduct roadmaps that will be incorporated in to the broader company product portfolio plan

Foster close relationships with key market constituents to validate product strategy and roadmap

Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives in their business segment through their thorough understanding of the business segment needs

Collaborate with the engineering and project management teams to ensure consistent execution of product plans that result in product delivery on time and in budget

Engage business partners to develop and execute action plans to address gaps

Work with IT and Business partners to ensure the digital product in operation are well understood and supported

Partners with business and technical teams to plan and prioritize system releases and specific release content

Assist with preparation of business case (financial / ROI) analysis to quantify & determine the value to the company of a current or potentially new system / application

Understands the business and follows the software development methodology and processes and is effectively working with the software engineering / development teams

Knowledge & Skills

A background in the commercial P&C insurance industry

Strong knowledge in P&CClaims processing. Including processing through the use of TPAs

Experience with Guidewire Claims implementations. Specifically in a planning or requirements gather role

Understanding of usability and user experience best practices

Experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products

Understanding of product lifecycle development

Experience defining digital content experiences

Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources

Ability to be strategic and tactical in day to day interactions

Good consensus building skills

Ability to convey technical concepts in a clear, understandable way

Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives

Good communication and presentation skills

Prior experience working with 3rd party vendors to deliver results

Ability to establish credibility, influence and effective working relationships with peers and stakeholders

Comfortable interacting and partnering at all levels across the organization

Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment

Education & Experience

Required knowledge & skills would typically be acquired through a Bachelor’s Degree in business, computer science or related field (or equivalent in experience) with 3 to 5 years or related experience.

Working Conditions / Environment & Physical Demands

Normal office environment

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For individuals assigned or hired to work in California, Colorado, Hawaii, Jersey City, NJ; New York State; and / or Washington State, the base salary range is listed below.

This range is as of the time of posting. Position is incentive eligible.

$160,000 - $200,000 / year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.

The above range may be modified in the future