Customer Service Specialist

A company is looking for a Customer Service Specialist responsible for supporting patients by managing calls and processing orders in a healthcare setting.

Key Responsibilities

Develop and maintain knowledge of products and services while managing inbound and outbound calls

Process orders, verify documentation, and complete insurance verification for patient eligibility

Document call information and facilitate resolution of customer complaints while meeting quality assurance metrics

Required Qualifications

High School Diploma or equivalent

One year of relevant experience in healthcare administrative, financial, or insurance customer services

Two years of work-related experience required for senior level positions

Experience in a Medicare certified environment is preferred

Familiarity with Medicare, Medicaid, and commercial health plan methodologies is advantageous