CUSTOMER SERVICE REPRESENTATIVE ROCHESTER, NY

Customer Service Representative Rochester, NY

Feb 23, 2022 Rochester, US

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative to join our Distribution Center located in Rochester, NY .

The Centers are an example of the commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone, Dekton and Sensa by Cosentino
• In which you will be able to grow your career and develop your leadership skills

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to : pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.

To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner.

Our Customer Service Representatives always put themselves in our customers shoes and advocate for them when necessary.

As a Customer Services Representative you will be handling different responsibilities :

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from the order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales / promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor / event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

EXPERIENCE

Required

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.

Desired :

Customer Service experience in construction, manufacturing, distribution, or related industry experience

EDUCATION

Required :

High School Diploma / GED

Desired :

College degree

KNOWLEDGE

Required :

Computer literacy to a relatively high standard : outlook, excel, word.

Desired :

Use of SAP, ERP, or order system

SKILLS

Required :

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.
• Advanced written and verbal communication skills in both French and English Only in Canada.

PREFERRED BEHAVIORS

Required :

• Self-confidence
• Flexibility
• Initiative
• Safety oriented
• Passion
• Respect towards others

ABOUT COSENTINO

Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production, and distribution of architectural and decorative solutions made from natural stone.

It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation, and environmental respect.

The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials.

Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Cosentino, and all its affiliated and subsidiary companies, are equal opportunity employers, and prohibit discrimination and harassment of any kind.

Cosentino, and all of its affiliated and subsidiary companies, are committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free from discrimination and harassment.

All employment decisions at Cosentino, and its affiliated and subsidiary companies, are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where it operates.

Cosentino, and its affiliated and subsidiary companies, will not tolerate discrimination or harassment based on any of these characteristics.

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address : [email protected].

Nearest Major Market : Rochester MN

Job Segment : Warehouse, Manufacturing