Job Description
Job Description
We currently are accepting applications for customer service representatives for our passport service center.
This is a part-time position that is not eligible for benefits. Schedule may vary, but is typically 10 - 16 hours a week.
Must be available to work Saturdays from 8 am to 5 pm.
Performs the role of Acceptance Agent (Passport Agent) on behalf of federal and state agencies as appropriate. Position is responsible for providing various clerical and administrative duties and customer service to the public, greeting and directing customers to the appropriate department or employee, answering phones, collecting and verifying documents and paperwork, following and explaining administrative processes, etc.
ESSENTIAL JOB FUNCTIONS :
- Provide direct customer service to the public.
- Act as Acceptance Agent on behalf of federal and state agencies to accept (or execute) applications and to ensure all materials needed to process applications are correctly submitted and enclosed.
- Provide information regarding the application process and associated requirements.
- Review applications and other applicable documents for completeness, signature, affirmation of truthfulness, verification of applicant's identity and presence of required fingerprints, photographs and fees.
- Take, print and crop photos according to required specifications.
- Submit an observation checklist with applications that require further scrutiny.
- Receive and accurately process payments for services, issue receipts, make change and balance cash drawer.
- Greet the public in person and over the phone; provide information regarding the application processes and requirements.
- Assist with clerical and office tasks and projects as directed.
- Maintain appropriate confidentiality of work-related issues, including but not limited to customer, employee and City information and records.
Required Experience and Education / Training :
High school diploma or GED and some customer service experience working directly with the public, or any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Additional requirements (if any) :
- Proof of United States Citizenship or U.S. national.
- Must be approved by the Department of State.
- Must be able to pass a criminal background investigation (including fingerprinting and credit report).
- Ability to successfully complete within 30 days, and maintain annual re-certification of, an official Passport Application Acceptance course which includes an annual criminal history check.
Preferred :
- Bilingual, or the ability to understand and to make one's self understood in a second language is desirable.
- Previous experience working with passport applications.
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