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Field Service Technician - Remote

Field Service Technician - Remote

AMF BakeryChicago, IL, USA
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Position Summary :

Field Service Technician to provide on-site service and installation support for AMF equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

The ideal candidate would have a minimum of three years of experience in the food industry working on industrial packaging, industrial slicers and / or industrial ovens, and proofing technology.

Primary Responsibilities

  • Supervise mechanical and electrical installation of equipment.
  • Service and maintenance of existing AMF equipment.
  • Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of AMF equipment.
  • Review spare parts needs for customers, and interface with Inside Sales reps to coordinate customer needs in parts.
  • Act as a technical resource for the customer to operate AMF equipment at maximum potential.
  • Identify and communicate new equipment opportunities to the outside sales force.
  • Phone troubleshooting for customer breakdowns.
  • Conduct occasional trips to AMF and AMF locations to participate in equipment review, final assembly, and checkout.
  • Create weekly activity reports, detailed technical reports from each customer site visit, and weekly expense reports.
  • Provide feedback to engineering for technical problem solving
  • Promote parts, kits, and service for all AMF-installed equipment.

Essential Requirements

  • Three (3) years of field service experience in the food / beverage / bakery or packaging industry
  • Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment
  • 75% travel required in North America and international
  • Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
  • Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software.
  • Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
  • Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits.
  • Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices
  • Proper written and verbal communication skills to interact professionally with engineering, sales force, and customers

    • Working Conditions :

  • Extensive travel every week
  • In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
  • Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
  • Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day / night shift patterns
  • Commercial Wholesale bakeries can be loud, hot, and stressful at times
  • Personal tools and diagnostic equipment required
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    Field Service Technician • Chicago, IL, USA