A company is looking for a Director of CX Strategy to enhance customer experiences through human-centered design and strategic consulting.
Key ResponsibilitiesOversee research initiatives and lead ideation workshops to enhance customer experiencesDevelop and refine customer journey maps and personas, ensuring they reflect customer insightsGuide the implementation of CX initiatives and establish metrics to track effectivenessRequired Qualifications8+ years of experience in a consulting firm and / or digital agencyExpertise in various CX research methods, including qualitative and quantitative approachesDeep understanding of customer journey mapping and persona developmentExperience with service design principles and methodologiesFamiliarity with tools for product / service definition and behavioral models
Director of Talent Strategy
A company is looking for a Director, Talent Strategy to lead and elevate recruitment and talent development initiatives. ...
Data, Strategy and Innovation - Director
The Director will work closely with the Department’s Operational Offices to develop, manage, maintain, execute cross-functional initiatives and will be held accountable for the identification, qualification and capture of work processes and development of efficient methods for improved organizationa...
Director of Strategy
A company is looking for a Director, Strategy to develop client relationships and innovative marketing strategies. ...
Sr Director of Customer Success
Director of Customer Success to serve as the primary point of contact for customers. Customer Health inclusive of client satisfaction measures including Net Promoter Score (NPS) and Customer Satisfaction (CSAT). The Customer Success organization is hyper focused on building and growing existing rela...
Senior Director of Customer Operations
Director of Customer Operations Technology Solutions to provide innovative technical solutions and leadership in improving customer experience. ...
Director of Account Strategy
Job Title: Director of Account Strategy. As part of the ACC family (Acceleration Community of Companies), Stripe Theory benefits from an integrated network of leading media, marketing, and communications companies. The Director of Account Strategy at Stripe Theory will play a pivotal role in leading...
Customer Experience Strategy and Insights Intern
The Customer Experience Strategy and Insights intern will play a pivotal support role in shaping and executing Porsche’s luxury customer experience strategy in the U. This internship provides a unique opportunity to contribute to enhancing the customer journey, while gaining experience in customer e...
Senior Director of Advancement Strategy and Operations
Minimum of five years of professional experience, preferably in nonprofit fundraising and/or database management with proven success. The Senior Director of Advancement Strategy and Operations provides a suite of strategic supports to the Vice President for Advancement; leads and manages key advance...
Senior Director of Strategy and Communication
Direct supervision of the Director of Marketing and Communications and the Director of Human Resource Operations and Special Projects. The Senior Director of Strategy and Communications manages the Marketing and Communications and Human Resource Operations and Special Projects teams. Minimum of seve...
Director of Portfolio Strategy - Data Center
Minimum of 10 years of experience in offering management or related roles. Director of Portfolio Strategy. Proven experience (typically 10+ years) in product management, offering management, or related roles, with significant experience in portfolio management and leadership positions. Portfolio Gro...