Responsibilities / Tasks
Customer Request Management : Oversee and manage all incoming customer requests.
Customer Communication : Respond promptly and professionally to customer inquiries via email, phone, and web portal.
Offer Creation and Communication : Prepare and communicate offers efficiently using SAP and customer portals.
Order and Return Processing : Process customer orders and returns accurately and efficiently.
Internal Coordination : Collaborate with the parts warehouse, Spend Management team, and GEA factories to manage internal purchase orders and deliveries, including handling expedited requests for urgent needs.
Your Profile / Qualifications
Education : A high school diploma or GED is required; an associate degree is preferred.
Experience : 3-5 years of experience in a customer support role, with a strong preference for business-to-business (B2B) environments and experience in order processing.
Technical Skills : Proficient in computer literacy, including SAP and Microsoft Office Suite. Ability and willingness to learn new software systems.
Working at GEA Group has significant benefits!
11 Paid Holidays
PTO - Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Engineeringforthebetter
Did we spark your interest?
Then please click apply above to access our guided application process.
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1. ...
Customer Service Representative
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Now Hiring - Bilingual Customer Service Representative
Adrian Howard - State Farm Agency, located in Irving, TX, has an immediate opening for a full-time Bilingual Customer Service Representative (Spanish/English). If you enjoy working with the public, are outgoing and customer-focused this may be the career for you! As a State Farm agency team member, ...
Customer Service Representative
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and ...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Bilingual Customer Service Representative
Our Customer Service Representative is required to provide outstanding. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Process customer policy change requests. Schedule appointments for sales staff to meet prospective customers. ...
Bilingual Customer Service Representative (FULL-TIME)
Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS. We are looking for full-time bilingual customer service representativ...