Shift Manager

Shift Manager

REPORTS TO (Title) : Assistant General Manager DEPARTMENT : Restaurant Operations

STATUS CLASSIFICATION : Non-Exempt JOB CODE :

SUPERVISES : No formal supervisory responsibilities

JOB PURPOSE : The Shift Manager provides additional support to the Restaurant Management Team and allows for

additional coverage during peak periods, or in the absence of a Manager. This position will assist with management

duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. While

clocked in as a Shift Manager, the overall focus is general restaurant day to day operations.

PRIMARY DUTIES / RESPONSIBILITIES :

Team

• Corrects and coaches performance during a shift.
• Conducts pre and post shift meetings
• Assists other Managers with interviewing, training, development and retention of Team Members

Guest

• Actively engages with all Guests
• Supports proper execution of the Guest Experience including Food / Beverage, AV / Technology and Community

Connection

Ensures steps of service are properly executed

Quality Operations

• Supervises the operation of the restaurant on a shift-by-shift basis
• Completes all Manager tools on time and with integrity
• Ensures proper food, alcohol and general safety standards are being followed
• Conducts effective figure 8's
• Conducts CVDs and pullbacks during a shift

Sales and Profits

• Supports execution of all sales building initiatives
• Properly executes loyalty program on all shifts
• Manages labor during a shift

OTHER JOB DUTIES AS ASSIGNED

REQUIRED KNOWLEDGE AND SKILLS

General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol

service, safety and security systems and procedures, computer operations

• Good people management skills, communication and listening skills. Must champion change
• Demonstrated time management and organizational skills
• Must be self-motivated, detail oriented and have a passion for teaching others
• Must be able to read and comprehend written materials, write in grammatically correct sentences, and

perform basic to intermediate mathematical computations

JOB REQUIREMENTS / EDUCATION / EXPERIENCE

Required

• Education : High School or equivalent.
• Meets the minimum state age requirement related to serving alcohol
• Must possess proper food handlers and alcohol dispensing certifications (if required by law)
• Satisfactory background check history
• Must be able to work a flexible schedule including days, nights, weekends and holidays

Preferred

• Minimum 1 year restaurant experience
• Bachelor's Degree
• Coursework in restaurant management

PHYSICAL DEMANDS :

The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must

also have the ability to lift up to 50 pounds.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete

duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended

to describe the general level of work being performed. It is not intended to be all-inclusive.

Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable

accommodations to permit employees to perform essential job functions.

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