Restaurant General Manager

As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale.

You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Perks

Competitive pay + quarterly bonuses

Paid Time Off

Paid Holidays

Recognition Program

Employee Referral Program

Flexible Work Schedules

Opportunities to Advance

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Employer Paid Life Insurance

401(k) With Employer Match (additional eligibility requirements)

Duties and Responsibilities

Complete all training requirements including :

Zaxby's General Manager Development Plan and Operations Excellence Capstone Class

Food Safety Certification and Manager Certification

Any additional training required by Zax LLC

Ensure that the restaurant delivers great experiences to guests

Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers

Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance

Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs

Plan and delegate shift assignments including communicating expectations and adjusting as needed

Ensure service, product quality, and cleanliness standards are consistently upheld

Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team

Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld

Strive to increase sales by building community relationships and providing outstanding product and service

Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures

Complete performance reviews for crew members and assist with performance reviews for managers

Maintain compliance with Zaxby's Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures

Utilize management tools and keep neat, accurate, and current records

Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience

Other responsibilities

Handle and report guest and team member complaints / concerns / injuries timely and in a friendly and respectful manner

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Escalate concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met in order to qualify for this position.

Must be 21 years of age or older

Must have a valid driver's license, vehicle insurance, and reliable transportation

Open availability and the ability to work a minimum of 5 days and 48 hours per week

Ability to work a flexible schedule including days, nights, weekends, and holidays

Successful completion of background check and motor vehicle report

Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others

Required minimum education : High school diploma or equivalent and some college preferred

3-5 years management experience required

Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Communicate proficiently through speech, reading, and writing

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment