Sales Support Specialist
Sales Support Specialist Sales
Position Summary :
An industry leading organization in the data space is looking for a Sales Support Specialist to join their growing team! In this role, you will be working internal Sales and other departmental contracts to get customers on-boarded with the applicable solutions, as well as general queue management to resolve a multitude of issues and questions from customers and the Sales teams, including lead routing, collaboration with Billing, Credentialing, Legal and other internal teams.
This role is ideal for who is a fast learner, detail-oriented, and comfortable being a POC for customers and internal teams and processing a steady stream of tickets or requests in a fast- paced environment.
Experience and Education :
- Bachelor’s degree in computer science or equivalent experience
- Experience working with multiple levels of leadership
- Experience working with internal and external customers
- Previous experience in an enterprise support or portfolio management
- Proven track record in small project or initiative management
- Experience working with Sales and legal department, a plus
Technology Skills and Strengths :
- Sales operation
- Customer support
- Customer relation
- CLM (contract life cycle management)
- Ticketing
- Contracts
- Reporting
- KPIs
- O365(Excel)
- PDFs
- Analytical and quantitative skills
- Verbal and written communication
- Time management
- Organizational
- Salesforce, a plus
- SQL, a plus
- Salesforce, a plus
- Tableau, a plus
Primary Job Responsibilities :
- Generate leads and build relationships planning daily work schedule to call on existing / potential sales outlets.
- Work collaboratively with sales manager to drive sales campaigns which will uncover leads.
- Manage a portfolio of new clients during the onboarding process.
- Act as liaison for Sales and customer among multiple teams (Billing, Credentialing, Infosec, API, Legal, etc.) in support of helping Sales onboard new accounts.
- Achieve sales goals by assessing client needs, following a defined selling process with potential buyers, utilizing product demos and presentations.
- Respond to customer inquiries and complaints.
- Contract draft review to ensure operational compliance.
- Generate & distribute daily and monthly reports for various sales and usage metrics.
- Engage professionally with multiple levels of leadership.
- Learn new systems and technology to enable process improvements (Salesforce, internal CRM).
- Other general support items as needed to support the Sales process.
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