Service Planning Specialist (Remote)

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Region / Function : North America / Customer Experience

Location : US

Reports To : Planning & Scheduling Supervisor

Key Relationships :

• Planning & Scheduling Supervisor
• Planning & Scheduling Sr. Leader
• Director Routing and Scheduling
• VP Logistics
• Branch Managers, Service Managers, and Technicians
• Contact Center colleagues
• North America Managers and Colleagues
• Key customers
• Strong relationships within customer organization and field

Job Summary :

In this position the scheduler will use a variety of routing and scheduling software solutions to create and provide tech Schedules each day.

This person will be responsible for partnering and supporting the field operations teams, Customer Service Associates, as well as, having the ability to accommodate and or overcome customer scheduling objections all while creating a great customer experience.

In this position you will also be responsible to achieve company goals and objectives, report metrics and work with others to achieve a common goal.

Key Performance Indicators :

• Scheduling Customer Follow-up Requests worked
• PNI (paid, not inspected) and INI (initial service) Scheduled

Principal Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Responsibilities and essential job functions include but are not limited to the following :

• Support assigned branches, regions or division confirming and setting scheduling work where there is no current capacity
• Works Scheduling CFR's and assigns schedules while partnering with the field
• Assist in Scheduling New Business
• Work with Branch and Customer to reinstate and schedule their cancelled work order
• Work with Branch and Customer by offering current month availability to work orders schedule into the future
• Call / Text customers when techs call out that require stops to be moved
• Contacts and moves up INI scheduled outside of 3 days
• Use Excel to compile reports as requested
• Performs other duties as assigned

CANDIDATE SUMMARY

Required Experience :

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and / or government regulations
• Ability to manage multiple, repetitive tasks
• Basic understanding of internet, e-mail processes, software applications (such as MS Word, Outlook), Texting software or other forms of software needed to accomplish this objective
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
• Basic knowledge of the company's operating systems

Required Leadership Traits and Characteristics :

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Formal Education, Qualifications or Training :

• High school diploma or (GED) or equivalent combination of education and / or experience in the service industry
• 1-2 years of related experience as dispatcher and / or customer service agent

Physical Demands and Working Conditions :

The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have :

Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to :

Inside working conditions : The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.

We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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