Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.
It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization :
Plastics & Cosmetic Surg Admin
Job Summary : JOB SUMMARY
JOB SUMMARY
Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound / outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in / out.
The candidate selected for this position may float to either the Nashville, TN or the Franklin, TN location on an as needed basis.
Department Summary :
Our experienced plastic surgeons provide a full range of cosmetic and reconstructive procedures. Whether the goal is to restore function or to improve appearance, or both, our team works together to create a care plan that meets your unique needs.
Clinic Hours :
Monday - Friday 7 : 30 a.m. - 4 : 30 p.m.; however, this is an as needed position to cover for staff absences. The candidate selected for this position may float to either the Nashville, TN or the Franklin, TN location on an as needed basis.
KEY RESPONSIBILITIES
- Conducts patient check-in and check-out.
- Schedules appointments through clinical communication or direct request.
- Provides positive first impressions utilizing customer service skills.
- Ensures point of service collections.
- Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in;
proactively communicates appointment updates with patients.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- Customer Service (Novice) : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Patient Scheduling (Fundamental Awareness) : The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
- Patient Documentation (Fundamental Awareness) : The ability to receive and record patient information.
- Medical Terminology & Documentation (Fundamental Awareness) : The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities :
- Organizational Impact : Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
- Problem Solving / Complexity of work : Follows a well established process to solve routine problems where solutions are clearly prescribed.
- Breadth of Knowledge : Has basic job knowledge of systems and procedures that are common to own job.
- Team Interaction : Individually contributes to the team.
Core Capabilities :
Delivering Excellent Services : Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support.
Ensuring High Quality : Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards.
Ensures Continuous Improvement : Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Managing Resources Effectively : Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service.
Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error.
Fostering Innovation : Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications :
Responsibilities : Certifications :
Certifications : Work Experience :
Work Experience :
Relevant Work Experience
Experience Level : Less than 1 year
Less than 1 year
Education :
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE / AA / Women / Minority / Vets / Disabled
Medical Assistant/Patient Services Associate
The Medical Assistant supports patient care by taking medical histories, accurately capturing and documenting patient vital signs, requesting and updating patient medical records, filing communicating with patients, and providing documentation for patients or members of the healthcare team while mai...
Surgery Scheduling Specialist PRN (As Needed) - GI Scheduling & Assessment
Coordinates surgery schedule with patient, physician and operating room, in support of surgery scheduling function. Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand th...
LPN - PRN (as needed)
Inform Wellness Director of current resident needs and preferences as well as successful service approaches. Assist in the development and revision of service plans. Join Our Team at Vitality Living as an LPN/Charge Nurse at Traditions of Smyrna!. Administrate or assist residents to self-administer ...
Registered Nurse PRN (As Needed) - Eskind Diabetes & Endocrinology Float
The RN, PRN will work message baskets for providers, refills patients' medications, completes DME orders, providing patient education, and assist in the infusion room by administrating infusion medications, performs specialty blood collection testing procedures, and monitors patient charts for appro...
Patient Service Specialist - Eskind Diabetes and Endocrinology
The candidate selected for this position will answer message baskets, scheduling, handling high-volume check-in, check-out of patients as this team can see up to 300 patients per day on high-volume days. Provides service to patient either pre-appointment, during or post appointment with occasional g...
Patient Service Specialist - Comprehensive Care Clinic
This role collaborates with the health care team to provide administrative services such as scheduling outpatient dismissals for follow ups prior to the patient being discharged from the hospital, answering incoming calls, performs check-in and check-out procedures, co-pay collection, and monitors c...
Dental Assistant PRN (As Needed)
This clinic is open Monday - Friday 8:00 - 5:00 ; however, this is a PRN (as needed) position to work as business dictates. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Ass...
Prevention Services Case Manager (Spanish Speaking) (Onsite and in the community as needed)
Assists senior staff with special assignments as needed. Develop pre and post-test questionnaires and other instruments to measure the effectiveness of case management services. Prevention Services Case Manager. This role will perform professional, technical, and analytical work promoting social ser...
Patient Service Specialist - Pediatric Pulmonary Clinic
Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and r...
Registered Nurse Critical Care PRN (As Needed) -
Nursing Patient Assessment & Evaluation (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to assess and evaluate patients in practical applications of moderate difficulty. As a Vanderbilt University Medical Center employee, you make a difference to our pa...