Financial Aid Assistant

Financial Aid Assistant

Are you a detail-oriented problem-solver with a passion for helping students? Join our team and provide essential communication support to our Financial Aid department! You'll be the first point of contact for students and their families, answering questions via email, phone, and in person. You'll also play a key role in processing crucial documents, ensuring all information is accurate and compliant with federal, state, and institutional guidelines. If you're a proactive team player who can manage multiple projects, we want to hear from you!

Job Duties

The position reports to the Director of Financial Aid and the Senior Associate Director.

35 hour per week position working Monday - Friday

On campus, student facing position

Processing and Verification : Process documents received and reaches out for additional information to complete Financial Aid files for eligibility for institutional and state / federal aid.

Customer Service and Record Keeping : Answer phone calls and emails from families and greet walk-ins to assist in questions regarding financial aid and required documentation that we request. Log phone calls and email communication.

Notification / Communication : Generates digital and paper copies of Financial Aid Notification letters and revised letters for incoming students, current students and returning students for the upcoming academic year. Assists Admissions team with admitted student packets including Financial Aid notification letters.

Fiscal Management and Record Keeping : Process incoming mail and submit check requests and invoice payments. Documents receipt of outside scholarships in student's financial aid file.

Non-Essential Functions : The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

What You Will Bring

Required :

Education : High School Diploma or GED

Preferred, but not required :

Education : Associate's, vocational or technical training

Professional Work Experience : Up to one year of administrative experience; customer service related experience; experience in Higher-Education

Knowledge, Skills and Abilities : Written and oral communication; Ability to use Microsoft Office (Excel, PowerPoint, Word) and basic database software

Office environment, no specific or unusual physical or environmental demands.

Job Exempt : No

Salary Range : 16.19-19.05

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy. This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to) : Flexible scheduling options determined by role; Medical, prescription drug, vision, dental, life, and long-term disability insurance options An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions) Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!) Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse / spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods. A comprehensive employee wellness program including program incentives A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and / or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex / gender, gender identity and / or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

Bucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.