Job Description
Job Description
Guest Service Representative - Dry Store
Reports To : Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!
We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.
Duties & Responsibilities : Other duties may be assigned.
- Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
- Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
- Be able to resolve / deescalate customer complaints / issues.
- Perform all clothes check-in and check-out tasks.
- Tag, spot check, organize garments according to any customer details request.
- Inform customers about payment methods and verify their credit card data.
- Perform basic math skills to calculate garment prices and operate cash transactions accurately.
- Ensure the quality standards of Tide Dry Cleaners are met.
- Train employees in all aspects of running a counter store.
- Qualify to open and close the store and perform the daily goals.
- Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
- Maintain cleanliness of the counter area to ensure a neat store appearance.
- Other duties may be assigned.
Qualifications
- Ability to recognize numbers and perform basic math skills.
- Ability to self-start and maintain positive / energetic motivation.
- Strong Leadership qualities.
- Participate in ongoing education and training.
- Must be able to stand for long periods of time.
- Previous experience in hospitality / customer service roles is preferred.
Shift and Schedule
- Store Hours of Operation : Mon-Fri 6 : 30am-7 : 00pm Saturday : 8 : 00am-5 : 00pm Sundays : Closed
- Full-time (30-40 hours weekly) or PT (29 hours max weekly)
- Overtime if necessary
Benefits
- Health Insurance
- Vision
- Dental
- 401 (k)
- Yearly Paid Time Off
- Paid Holidays
Guest Services Representative
The Astros are looking to add part-time Guest Services Team members to our roster. As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. Responsibilities may include, but not be limited to, ushering,...
Guest Service Representative
Guest Service Representative**. NewcrestImage is hiring a Guest Service Representative for our AC hotel by Marriott in Houston property. We are currently looking for a Guest Service Representative that will be responsible for maximizing revenue opportunities. Greet guests at the front desk while pro...
Guest Service Representative
Guest Service Representative - Plant/Dry Store. Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!. Demonstrate company core values at all times: Guest Services, Excellence, Committed, Integrity, and Top Quality. Previous experience in hospitality/custom...
Guest Services Representative-alb
The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. Guest Services Representative-ALB**. Job Category****:** Guest Services **Requisition Number****:** GUEST005682 Showing 1 location **Job...
Guest Service Representative
You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. ...
Guest Service Representative
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guideli...
Guest Services Representatives (Remote)
We are actively searching for an individual with meticulous attention to detail and a customer-centric mindset to join our team as an Guest Services Representative. Responsibilities: Manage hotel reservations, handling inquiries, making bookings, and confirming room availability Interact with...
Guest Service Representative
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in ...
Guest Service Representative
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guideli...
AM Guest Service Representative
We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Close guest accounts at time of check out and inquire guest of satisfaction. Completes check-in and/or check- out of the guests stay. Post charges to guest rooms...