ServiceNow Business Process Consultant

BayNova is seeking a ServiceNow Business Process Consultant to join our team for an exciting project supporting a long-term federal government contract.

Key Responsibilities : Consultation and Requirements Gathering : Engage with clients to understand their business needs, goals, and challenges.

Conduct workshops and interviews to gather requirements and identify process improvement opportunities. Analyze existing processes and workflows to identify gaps and areas for optimization.

Solution Design and Configuration : Utilize your deep knowledge of the ServiceNow platform to design and configure solutions that align with client requirements.

Develop and document process workflows, system integrations, data structures, and user interfaces. Collaborate with technical teams to ensure the successful implementation of designed solutions.

Process Optimization and Improvement : Identify and recommend process improvements and automation opportunities using ServiceNow features and functionalities.

Work closely with clients to streamline and standardize their business processes. Provide guidance on industry best practices and leverage ServiceNow's capabilities to drive efficiency and effectiveness.

Stakeholder Management and Collaboration : Collaborate with business stakeholders, process owners, and technical teams to ensure a thorough understanding of requirements and alignment on solution designs.

Communicate effectively with stakeholders at all levels to provide project updates, manage expectations, and address concerns.

Foster strong working relationships and serve as a trusted advisor to clients. Training and Knowledge Transfer : Conduct training sessions and workshops to educate clients on ServiceNow functionality and best practices.

Create and maintain documentation, user guides, and training materials to support ongoing knowledge transfer. Qualifications : ServiceNow certifications required : Certified System Administrator (CSA) & Certified Implementation Specialist IT Service Management (CIS-ITSM).

ServiceNow certifications, such as CIS Project Portfolio Management (CIS-PPM) and CIS Human Resources (CIS-HR), are highly desirable.

At least 4 years’ experience working with the ServiceNow platform, including expertise in configuring workflows, service catalog, and reporting.

In-depth understanding of ServiceNow IT service management (ITSM) processes, IT operations, and related industry frameworks (e.

g., ITIL). Familiarity with ServiceNow modules, such as IT Asset Management (ITAM), IT Business Management (ITBM / SPM), Project Portfolio Management (PPM), or Human Resources (HR), is a plus.

Demonstrated ability to gather requirements, analyze complex business processes, and design solutions that meet client needs.

Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization.

Strong problem-solving and critical-thinking skills, with the ability to identify issues, propose solutions, and drive process improvements.

Experience in business process consulting or process improvement projects is advantageous. Citizenship or Work Authorization Required : US Citizen or Green Card holder with 3+ years' residency Preferred Education & Experience : Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

Relevant work experience may be considered in lieu of a degree. Powered by JazzHR