Technical Support Engineer with CJIS CertificationVirtualVocations • Rockford, Illinois, United States
Technical Support Engineer with CJIS Certification
VirtualVocations • Rockford, Illinois, United States
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A company is looking for a Technical Support Engineer to support cloud software and hardware products.
Key Responsibilities
Act as the primary technical point of contact for hardware and software support cases
Troubleshoot and resolve escalated issues by analyzing system logs and error codes
Manage the incident management process, ensuring visibility of known issues across the business
Required Qualifications
4+ years of advanced technical support experience
Experience supporting cloud-based SaaS solutions
Foundational knowledge of SQL, APIs, and error logging
Experience writing technical defect reports for Engineering teams
Prior experience with SSO and non-SSO authentication systems
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Technical Support Engineer • Rockford, Illinois, United States
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