Overview
Barnes & Noble College is seeking a savvy, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our Textbook department.
In Textbooks you will provide assistance to the management team, have oversight for team members within the department or store in the absence of upper management, while greeting and assisting customers with locating course materials for rental or purchase.
Responsibilities
A Supervisor in Textbooks will support the management team, serve as a resource for all departments, a model for customer service, and a driver for sales.
As a Supervisor in the Textbook department you will spend the majority of your time on the sales floor making sure we have the right course material, in the right quantity, at the right time while modeling Wow customer service.
You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.
Expectations :
- Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service.
- Ability to use department specific technology to answer questions about course material, recommend products and / or services, and locate or obtain materials based on course descriptions or customer needs.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Maintain an appealing sales floor tag, shelf, arrange, clean, and organize product or space within the store.
- Help resolve customer issues and complaints and escalating to manager, when necessary.
- Assist with processing sales transactions.
- Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.
Physical Demands :
- Frequent movement within the store to access various departments, areas, and / or products.
- Ability to remain in a stationary position for extended periods.
- Frequent lifting.
- Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
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