Job Description
Job Description
Salary : 22.00-25.00
Job description
Are you looking for a career with a purpose? Do you want to be apart of a company who is changing the way you think about in home service and repair? Well you have come some to the right place then. We exist solely to provide the highest quality customer service and experience during your in home emergencies with your plumbing, heating, and cooling systems. Our mission is to create exceptional value by delivering meticulous customer service with integrity, passion and honesty, creating better lifestyles to live and work. We just happen to install air conditioners.
Job Title : Customer Service Representative Level I
Job Responsibilities
- Dispatch, schedule and close out calls
- Process service requests, prepare paperwork for escalated calls and ensure full customer satisfaction
- Use both common and proprietary concepts, practices, and procedures within a call center environment.
- Expect great pay, control your own pay scale, and expect great benefits.
What Does Winning Look Like :
Provide Fast, Friendly and Fun customer service to both internal and external customersCommunicate with technicians and other departments via email, text message and phoneAnswer incoming calls, emails, and text messages to close out calls for technicians and salesMaintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETAAnswer incoming calls from customers related to service, billing, and other departmentsMake outbound calls to schedule, confirm, and survey upcoming or completed appointmentsManage customer concerns and work to resolve them efficiently and effectivelyOther assigned duties as directed by managementExperience Needed to Win :
High school diploma or equivalent1-5 years experience in a customer service and or dispatcher environmentIntermediate knowledge of concepts, practices, and procedures related to HVACSkills Needed to Win :
High Energy and Highly MotivatedHonesty and integrityExcellent customer service and communication skillsAbility communicate empathyCritical Thinking and Problem solvingDetail orientedAdept learnerAble to multitaskProven ability to process high volumes of work with great accuracy, under high stress environmentsBasic knowledge of Microsoft Office applications (Outlook, Excel and Word)Excellent written and verbal communication skillsPhysical Requirements
Must be able to sit for long periods of timeMust be able to work varying shifts including days, nights, and weekendsAnd by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits here at Calfo :
Base pay with bonuses and performance payA 401k with full company match of 4% after one year as team memberLife and Disability insuranceHealth, Dental and Vision, with no employee contribution, Provided by Highmark Blue Cross Blue Shield.Generous PTO9 Paid HolidaysCasual dress and work environmentOne full paid workweek of Ministry Time after one year to volunteer for your favorite charity or nonprofit$300 / year to put toward achieving your fitness goalsAbout Calfo Home Services
We are the fastest growing residential in home service company in the Tri-StateWe have the highest online reputation of any in home services company in the metro areaWe strive to have the highest motivated, happiest motivated employeesWe're on a mission to Change lives- it's a calling. Join the crusade! Apply now.
Job Types : Full-time, Commission
Work Remotely
NoJob Type : Full-time
