Ward Clerk

Job Details :

Job Title : WARD Clerk

Location : Oakland California 94609

Duration : 3 months

Shift timings : Day Shift : 7am-3 : 30pm, Night shift : 11pm-7am

Schedule Notes : 100% Onsite. 8 hr shifts,3 months with potential for extension.

DUTIES : JOB PURPOSE

JOB PURPOSE

1. Customer Service

a. Utilizes innovative approaches to improve service delivery.

b. Maintains a culture that improves teamwork and values diversity.

c. accepts personal responsibility and accountability for customer service excellence.

d. Creates an environment in which customers feel respected and diversity is valued.

e. Communicates and listens effectively.

f. Exhibits a flexible and proactive approach to changes in the workplace.

g. Demonstrates an understanding of the organization's values and mission statement.

h. Acknowledges the presence of customers and responds appropriately to their needs.

i. Properly applies technical knowledge and skills.

j. Takes initiative to 'go the extra mile' to meet customers' needs.

k. Demonstrates reliability and professionalism.

l. Promptly solves problems and resolves complaints.

2. Clerical

a. Prepares for and processes new admissions to the unit.

• Coordinates admission of Category 1 / Priority patients.
• Assembles charts and patient name cards.
• Stamps patient forms with imprinter as necessary.

b. Processes discharge and transfer paperwork.

• Photocopies all necessary chart documents for transfers.
• Disassembles charts upon discharge of patient and logs out charts completely and accurately.
• Performs accurate manual patient discharge documentation when there is computer downtime.
• Notifies Pathology and Admissions regarding autopsies.
• Returns charts to charge nurse as needed for completion of PCS scores and charge sheets.
• Distributes logged-out charts to appropriate department / files.

c. Performs receptionist duties.

• Answers telephones in a timely and courteous manner; transfers calls; records messages; refers calls appropriately per telephone etiquette policy and procedures.
• Utilizes intercom system appropriately to route calls.
• Responds immediately to emergencies by contacting appropriate personnel in a calm and efficient manner.
• Maintains availability of unit reference information for easy access and prompt response to inquiries.
• Screens parents and visitors per unit policy; appropriately refers visitors to charge nurse.
• Informs and instructs visitors in visitation policies.

Skills : Experience :

Experience :

0 - 6 months experience required.

6 - 12 months experience preferred.

Skills & Abilities :

Able to deal with public using Guest Relations approach.

Knowledge of medical terminology.

Computer knowledge.

Strong verbal communication skills.

Ability to work as part of a team.

Ability to work independently, problem solve and prioritize demands.

Physical Requirements :

In good physical condition to meet the demands of an active position, including extensive walking, moderate sitting, standing, stooping and lifting.

Education :

High School degree or equivalent.

Post high school vocations or specialized training preferred.