Field Services Manager (Child Support Manager 1) - Division of Child Support

Job Description :

The Oregon Department of Justice’s (DCS) is seeking a leader with strong interpersonal skills to join the management team as a Field Services Manager (Child Support Manager 1) .

This position shares the responsibility of overseeing and directing frontline managers at child support branches throughout Oregon, ensuring effective supervision and management of staff.

This position is responsible for meeting the objectives and goals of the Department and Oregon Child Support Program, assists in the development of the Field Services budget, and monitors expenditures.

The two Field Services Managers serve as a member of the Division of Child Support Senior Management team and advise the Field Services Chief on program operations and service delivery throughout the state.

Duties assigned include directing and guiding Field Services branch managers to ensure that the work is performed in an equitable manner in accordance with federal and state laws, and Department policy.

Core duties of a Field Services Manager include :

Providing supervision and leadership to Child Support Branch Managers (Child Support Supervisor 2).

Program monitoring and project coordination , which includes branch performance measures, including assistance to implement necessary changes to meet reporting requirements.

Working with the executive team and peer managers to develop, allocate, and monitor the Division and Field Services budget.

For a more comprehensive overview of the Field Services Manager job duties, you may review the position description .

This position has the opportunity to work a hybrid schedule based out of any one of our Oregon Child Support Branches across the state (Albany, Bend, Eugene, Gresham, Hillsboro, Medford, Oregon City, Pendleton, Roseburg, or Salem).

As a Field Services Manager, this position will require travel across the state amongst the branch offices.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation.

Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization.

We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

State Management Service personnel are responsible for understanding the agency’s affirmative action goals and objectives and to develop and implement plans to meet them.

In addition, all managers of the Department must recognize the value of individual and cultural differences, create work environments where individuals’ differences are valued, and consistently treat staff, colleagues, customers and stakeholders / partners with dignity and respect.

Research suggests that women and people of color are less likely to apply unless they are confident, they meet 100% of the listed qualifications.

We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

What’s In It For You

Permanent, full-time employment in beautiful Oregon.

Opportunity to expand your skills as a management professional.

Job satisfaction as part of a team whose mission is to work with Oregon’s government agencies to provide support and promote the well-being of Oregon children.

Vacation, sick leave, 11 paid holidays a year, and special days off.

A workplace where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.

An agency committed to equal opportunity and workforce diversity.

For more information about our benefits, you can learn .

Our Ideal Candidate Will Have

Leadership ability to inspire staff and guide staff to towards achieving strategic goals.

People skills the ability to establish and maintain strong, meaningful, and dependable relationships.

Strong professional verbal and written communication skills.

Ability to make reasoned decisions.

Emotional intelligence.

Experience collaborating, teambuilding, troubleshooting, and finding solutions to operational needs in a team environment.

Broad knowledge of or the ability to learn about various areas of the Oregon Child Support Program, including intergovernmental, finance, case management, enforcement, and establishment.

Required Experience

We strongly urge all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate.

Experience and duties are often transferable. We want to consider all of those from a variety of backgrounds.

Five years of lead work, supervision, or progressively related experience; OR two years of related experience and a bachelor’s degree.

Work experience is based on a 40-hour work week. (Example : 20 hours a week for one year would equal six-months of work experience.)

Have and maintain a valid driver’s license.

Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges.

Adverse findings will be evaluated to determine eligibility for the position.

Application Process

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

Click "Apply" and complete the online application and all supplemental questions.

Attach your resume.

Attach your cover letter identifying your attributes that meet desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon .

CURRENT STATE EMPLOYEES : Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page.

Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply" , update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance,

Oregon Department of Justice

1162 Court St NE

Salem, OR 97301

Phone : (503) 947-4328

Fax : (503) 373-0367