We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency.
The ideal candidate will possess strong communication skills, be comfortable handling cash transactions, and have a passion for delivering outstanding customer service.
Bilingual candidates fluent in both English and Spanish are highly encouraged to apply.
About Us :
At Hoffer Pest Solutions, we pride ourselves serving residential and commercial clients with top-notch lawn, pest, and termite control services.
With decades of experience, we have established ourselves as a reliable partner in keeping properties pest-free and beautiful.
Responsibilities :
- Answer incoming calls from customers and prospects promptly and professionally.
- Address customer inquiries, resolve issues, and provide solutions effectively and efficiently.
- Schedule appointments for service and ensure proper documentation of customer requests.
- Process payments accurately and promptly.
- Provide excellent customer service that exceeds expectations and builds loyalty.
- Collaborate with other team members to ensure seamless service delivery.
Requirements :
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work well under pressure in a fast-paced environment.
- Proficiency in using computer systems and basic software applications.
- Positive attitude and willingness to learn and grow within the company.
Why Join Us?
- Competitive compensation package and generous bonus structure to help maximize your compensation
- A supportive and inclusive work environment that values teamwork and collaboration.
- Comprehensive training and ongoing development opportunities.
- Make a meaningful impact by helping our customers live comfortably and pest-free.
- Paid Time off and Holidays
If you're ready to take your customer service skills to the next level and become a valuable member of our team, we want to hear from you! Apply now!
Join the Hoffer Pest Solutions family and be part of a company that is committed to excellence in service and customer satisfaction!
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