Support - Support Analyst Mid Support Analyst Mid

Immediate need for a talented Support - Support Analyst Mid Support Analyst Mid. This is a 10+months contract opportunity with long-term potential and is located in Irving, TX (Onsite).

Please review the job description below and contact me ASAP if you are interested.

Job ID : (phone number removed)

Pay Range : $50 - $55 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

Hypercare Escalations : Efficiently handle day-to-day Hypercare escalations, ensuring timely resolution and minimizing impact on operations.

Dashboard and Alert Review : Regularly review dashboards and alerts to identify potential issues and take proactive measures to address them.

Email Escalations : Field and respond to email escalations promptly, providing clear and concise communication to internal stakeholders and clients.

Triage in Logz / Newrelic : Utilize tools like logz and Newrelic triage to perform basic triage, drawing conclusions from data and logs to troubleshoot and resolve issues.

Collaboration : Work closely with L2 Helpdesk and other cross-functional teams to escalate and resolve complex issues that require higher-level expertise.

Documentation : Maintain comprehensive documentation of incidents, resolutions, and best practices to facilitate knowledge sharing within the team.

Key Requirements and Technology Experience :

Key Skills : Level 3 support / Tier 3 support, logz / Newrelic triage, Escalations .

L3 Helpdesk Skillset : Possess a strong L3 Helpdesk skillset with the ability to troubleshoot and resolve issues effectively.

Analytical Skills : Demonstrate strong analytical and problem-solving skills, with the ability to draw conclusions from data and logs.

Communication : Excellent communication skills, both written and verbal, with the ability to communicate technical information in a clear and understandable manner.

Team Player : Collaborative attitude with the ability to work well in a team environment and coordinate with various stakeholders.

Technical Proficiency : Familiarity with tools such as logz , Newrelic triage is preferred. Basic understanding of IT infrastructure and systems and also need some python knowledge write some automation scripts.

Adaptability : Ability to adapt to a fast-paced and dynamic work environment, prioritizing tasks efficiently.

Our client is a leading Food and Beverages Industry, and we are currently interviewing to fill this and other similar contract positions.

If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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