SR. IT SUPPORT SPECIALIST

Sr. IT Support Specialist

Operations Marlborough, Massachusetts Minimum Experience Experienced Ambri, an energy startup commercializing an innovative battery technology first developed at MIT, is seeking a Sr.

IT Support Specialist that will provide expertise concerning IT Systems in support of Ambris organization.

Position Overview

Ambri is seeking a hands-on and energetic Sr. Support Specialist to join our growing team. Candidates must have at least five years of experience in an IT Support or Systems Administration role and be capable of working in a fast-paced and dynamic environment.

The Sr. IT Support Specialist is responsible for providing Tier 1 and Tier 2 level support to end users, including but not limited to providing support for break / fix issues, enterprise application installations and troubleshooting for all in office and remote users.

This role will also be involved in product implementation, management and oversight of the client PC imaging and client software deployment processes.

This position requires effective communication skills and a strong customer orientation to provide the frictionless, white glove service that is consistent with Ambris high standards of service excellence.

Responsibilities :

• Provide on-site IT support, including laboratory systems, conference rooms, printers, end-user set up, and hardware.
• Maintain the servers, ensuring seamless, regular backups of all data.
• Manage and Maintain Solidworks Server / Users.
• Manage employee onboarding and training with regard internal IT systems.
• Work collaboratively with all functions within the company as well as our MSP.
• Hardware procurement and set up for all new hires.
• Manage Microsoft Office (including Outlook).
• Create and maintain technical documentation, manuals, and IT policies.
• Author and review standard operating procedures for IT systems.
• Train end users on best practices, SOPs, and software usage
• Perform both hands on and remote troubleshooting.
• Evaluate, recommend, and implement IT solutions that support functional and corporate initiatives.
• Provide recommendations regarding a strategic roadmap for IT systems, coordinating closely with Accounting and Human Resources.
• Oversee the management of the inventory of the companys equipment including computers, monitors, printers, phones, and other peripherals
• Manage the phone systems (8x8)
• Build strong relationships with technical vendors

Requirements :

• 5 + years experience in an IT support role
• Experience with Windows Server, Windows 10, Mac OS X, Office 365.
• Strong background with software, hardware, and server maintenance / management
• Excellent problem-solving skills.
• Strong time management skills including the ability to multi-task on various projects and priorities under fixed schedules and in pressure situations.
• Excellent written and verbal communication skills including the ability to communicate in non-technical terms to non-technical people.
• Willingness to be on call for staff on weekends
• Knowledge of engineering applications (Solidworks, AutoCAD Map, SQL Server, etc.) a plus
• Videoconferencing technology support experience, particularly Zoom, preferred.
• Experience with ISO 27000 a plus.

Education Level :

Minimum associate degree in a related field,

Ambri offers its employees a fantastic opportunity to advance a career while commercializing a transformative technology that will change the entire electricity industry.

We are a venture capital-backed company with high-integrity leadership that is focused on making positive change. Youll be working on a novel liquid metal battery technology in an environment that encourages creativity and out-of-the-box thinking while driving towards results.

Youll have the opportunity to take on a great deal of responsibility. We have a top-tier benefits package and extra employee perks such as weekly company lunches and semi-annual community service outings.

About Ambri*

Ambri is an MIT-spin-out company that is commercializing an innovative grid-scale electricity storage technology that will transform the way power grids are operated worldwide.

Ambris Liquid Metal Battery will lower electricity costs, enable more widespread adoption of renewable resources like wind and solar, and improve grid reliability.

Ambri is headquartered in Marlborough, MA. The company is backed by top-tier investors including Bill Gates. We are constantly seeking intelligent, creative and ambitious individuals to join our team to help us change the world.

Ambri is an Equal Opportunity Employer and all qualified applicants will receive consideration. Ambri does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, pregnancy, status as a parent, age, marital status, national origin, ancestry, citizenship status, physical or mental disability or serious medical condition, protected genetic information, political beliefs, status as a veteran, or any other characteristic protected by law.*

Location Marlborough, Massachusetts