Performance Health is seeking a Customer Service Rep to join our team. In this position, you will be responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales.
Essential Duties & Responsibilities Respond appropriately to all inbound calls and emails, meeting customer needs for quick and accurate response.
Make outbound calls to existing customers / vendors and business partners.Interpret and communicate accurately to customers / vendors and business partners in reference to company policies, product description / prices and departmental procedures.
Respond knowledgeably to returns - credits and adhering all case management proceduresHandle product / service claims and special orders / requestsEstablish approximate delivery time and cost for customers and investigate delivery delaysCoordinate the tracing procedure for lost orders and shipments and process claimsAccurate and efficient data entry of all fax / email ordersPerforms other duties as assigned Job QualificationsHigh School Diploma or Equivalent1-2 years of work experience in a customer service roleAbility to quickly grasp new concepts and technologyExcellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usageExcellent written and oral communications skillsExcellent customer service skills BenefitsOur benefits include healthcare;
insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with an hourly pay rate of $18.00 - $19.00 plus benefits. To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily.
The requirements listed above are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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