Senior Software Development ManagerVirtualVocations • Naples, Florida, United States
Senior Software Development Manager
VirtualVocations • Naples, Florida, United States
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A company is looking for a Senior Manager, Software Development.
Key Responsibilities
Lead and mentor a global L3 support team handling critical escalations and complex technical issues
Oversee the full escalation lifecycle from intake and triage to action planning, resolution, and closure
Drive root-cause analysis (RCA) and continuous improvement initiatives
Required Qualifications
10+ years in enterprise support or technical operations, especially with IBM Sterling B2Bi or equivalent platforms
Proven experience managing high-severity escalations and leading L3 support teams
Demonstrated expertise in incident management, ITIL frameworks, and escalation governance
Extensive agile software development experience
Fundamental knowledge of Java, Cloud Technologies, and Kubernetes
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Manager Software Development • Naples, Florida, United States
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