Technical Support Engineer

A company is looking for a Technical Support Engineer to troubleshoot and solve complex customer technical issues.

Key Responsibilities

Implement strategic business decisions and influence peers for market share growth

Develop automation techniques and provide feedback for product improvement

Act as an advisor for complex customer cases and collaborate with cross-functional teams for issue resolution

Required Qualifications

Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience OR 5+ years of relevant experience

Ability to meet security screening requirements upon hire and every two years thereafter

Verification of citizenship due to legal restrictions for supporting government agency customers

Microsoft Technology Certifications and knowledge of relevant technologies preferred

Basic knowledge of networking protocols and scripting skills are advantageous