Network Field Repair Technician - Chicago Area Based - Regional Travel

WhiteSky Communications, A RealPage company, is an innovative managed services and telecommunications company that was established in 2005.

Whitesky partners with student housing, luxury apartments, hotels, adult living, and assisted living / hospitals to provide bulk Internet services. #LI-BW1 #LI-Remote

As a Network Repair Technician, you will play a pivotal role in the continued growth of our organization by going above and beyond to support our client communities via site installations, repairs, and maintenance .

Our technicians travel regionally, with the opportunity to travel across the US for network integration projects : large rollout installs and moves / adds / changes;

for new construction and full remodels; and for emergency service as well as maintenance work.

PRIMARY RESPONSIBILITIES

• Troubleshoot, repair, and provide technical support with structured cabling, fiber optic cabling, network hardware, video (digital and analog), surveillance, access control, and Web based IP phone systems in MDU environments.
• Perform network maintenance to alleviate system outages including distribution systems and hardware.
• Troubleshoot, repair, and install fiber distribution infrastructure including but not limited to splice and terminate underground fiber optic cable and equipment.
• Provide quality service and customer support during field visits or dispatches providing the best possible customer experience.
• Participate in the installation and activation of building infrastructure including wiring systems, fiber optics, data, and video electronics.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

• A High School Diploma or equivalent is required.
• At least 2 years of recent field experience installation of structured cabling (Fiber, Cat 5, Cat 6) as well as the network equipment that attaches to structured cabling in commercial setting pulling / running / testing / terminating.
• Prior experience installing and supporting network equipment such as : VOIP, WAPs, cameras, CATV, Security Systems, IP Surveillance, card access, speakers / stereo / amenity systems, energy management systems, network servers, routers, switches, racks, and / or digital streaming media.
• Must be physically capable of working in construction environments, to include using a variety of tools, climbing ladders and accessing rooftops, lifting pertinent equipment, and navigating crawl spaces / attics, and closets
• Initiative and a drive to add value to WhiteSky.
• Excellent customer service and dynamic communication skills (think Ritz Carlton, Disney, Chick-fil-a and Zappo’s).
• As an essential function of this position, the employee must be able to handle high levels of stress professionally and be congenial with other employees and customers always.
• Must be able to work independently with little supervision.
• Must be mechanically inclined and can troubleshoot network hardware as well as transport methods including cabling and fiber in various network types.
• A current valid driver’s license and be insurable.
• Must be willing to travel at least 80% of the time

PREFERRED KNOWLEDGE / SKILLS / ABILITIES

• AS / BS degree in related technical field is highly desired.
• Prior experience in both mechanical and fusion splicing.
• Bilingual (highly preferred) #LI-JL1 #LI-REMOTE
6 days ago