Manager of Patient Access - (Full Time, Day shift)

Job Summary

Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement.

Job Specific Duties

• Reviews and revises current department policies and procedures as documented and reported, as well as, implement new policies to confirm with current practices when required, as observed and reported.
• Responsible for creating clear structure for patient registration, scheduling, referral, authorization, and eligibility services.
• Oversees and collaborate with division directors to support efficient placement and patient throughput across the continuum of care.
• Create process flow to monitor and approve changes to templates.
• Develops dashboards, reports, and reporting structure to promote visibility of access to care metrics.
• Creates a process improvement plan that generate strategy and operational initiatives across each practice through collaborating with upper management to improve access to care.
• Counsels practices on their access and opportunities to improve.
• Creates, develops, and disseminates training tools for the staff.
• Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally, and fostering positive relationships with both internal and external peers.
• Ensures optimal access to care via entry points to NCHS-affiliated entities via partnership with practice administrators to optimize provider schedules, customer care center to optimize scheduling, and all other patient access functions.
• Promotes communication across NCHS by conducting management and staff meetings with personnel and interaction with the staff in the clinical areas on a daily basis as observed or reported.
• Understand and be able to speak to all aspects of Patient Access from technology, processes, and regulations.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Health Administration or Business Administration
• 1-3 years of progressively responsible management / administrative experience in physician practice management including oversight of multiple physicians

Knowledge, Skills, and Abilities

• Master's Degree in Health Administration, or Business Administration preferred.
• Six Sigma Green Belt Certification preferred.
• Strategic, business planning, detailed implementation plans, and tactical execution experience preferred.
• Strong knowledge of physician practice financials and payor reimbursement preferred.
• Analytical skills.
• Knowledge of LEAN methodologies.
• A systematic, logical approach to problem solving, decision making, development, and administration of systems to address day-to-day issues and the long-term improvement needs of the practice.
• Knowledge of third party payer eligibility and authorization requirements.
• Management and leadership skills.
• Able to relate cooperatively and constructively with clients and co-workers; effectively monitor and develop the abilities of subordinates.
• Computer savvy with proficiency in Microsoft Word, Excel, Access, and PowerPoint. Ability to learn appropriate software application(s).
• Ability to prepare and present comprehensive reports and presentations.
• Excellent interpersonal, verbal, and written communication skills, including strong listening skills.
• Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational goals.
• Flexibility in planning and managing projects with the ability to oversee and coordinate various activities concurrently.

Anticipate changes and adjust accordingly in a fast-paced environment to meet the competing deadlines of a variety of tasks, problems, and projects..

• Ability to manage outside of formal authority.
• Ability to effect measurable change within the practices.
• A personal demeanor consistent with the iCREATE Way, contributing to a positive, and supportive work environment for physicians and administrative team members.
• Ability to assume challenging and special projects while working with minimal supervision.

Management

Primary Location

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department

NCPS-PROFESSIONAL SERVICES-3100-490000Job Status : Full Time