Manager of Patient Access - (Full Time, Day shift)
Nicklaus Children’s Health System
Miami, FL, US
Full-time
Job Summary
Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement.
Job Specific Duties
- Reviews and revises current department policies and procedures as documented and reported, as well as, implement new policies to confirm with current practices when required, as observed and reported.
- Responsible for creating clear structure for patient registration, scheduling, referral, authorization, and eligibility services.
- Oversees and collaborate with division directors to support efficient placement and patient throughput across the continuum of care.
- Create process flow to monitor and approve changes to templates.
- Develops dashboards, reports, and reporting structure to promote visibility of access to care metrics.
- Creates a process improvement plan that generate strategy and operational initiatives across each practice through collaborating with upper management to improve access to care.
- Counsels practices on their access and opportunities to improve.
- Creates, develops, and disseminates training tools for the staff.
- Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally, and fostering positive relationships with both internal and external peers.
- Ensures optimal access to care via entry points to NCHS-affiliated entities via partnership with practice administrators to optimize provider schedules, customer care center to optimize scheduling, and all other patient access functions.
- Promotes communication across NCHS by conducting management and staff meetings with personnel and interaction with the staff in the clinical areas on a daily basis as observed or reported.
- Understand and be able to speak to all aspects of Patient Access from technology, processes, and regulations.
Qualifications
Minimum Job Requirements
- Bachelor's Degree in Health Administration or Business Administration
- 1-3 years of progressively responsible management / administrative experience in physician practice management including oversight of multiple physicians
Knowledge, Skills, and Abilities
- Master's Degree in Health Administration, or Business Administration preferred.
- Six Sigma Green Belt Certification preferred.
- Strategic, business planning, detailed implementation plans, and tactical execution experience preferred.
- Strong knowledge of physician practice financials and payor reimbursement preferred.
- Analytical skills.
- Knowledge of LEAN methodologies.
- A systematic, logical approach to problem solving, decision making, development, and administration of systems to address day-to-day issues and the long-term improvement needs of the practice.
- Knowledge of third party payer eligibility and authorization requirements.
- Management and leadership skills.
- Able to relate cooperatively and constructively with clients and co-workers; effectively monitor and develop the abilities of subordinates.
- Computer savvy with proficiency in Microsoft Word, Excel, Access, and PowerPoint. Ability to learn appropriate software application(s).
- Ability to prepare and present comprehensive reports and presentations.
- Excellent interpersonal, verbal, and written communication skills, including strong listening skills.
- Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational goals.
- Flexibility in planning and managing projects with the ability to oversee and coordinate various activities concurrently.
Anticipate changes and adjust accordingly in a fast-paced environment to meet the competing deadlines of a variety of tasks, problems, and projects..
- Ability to manage outside of formal authority.
- Ability to effect measurable change within the practices.
- A personal demeanor consistent with the iCREATE Way, contributing to a positive, and supportive work environment for physicians and administrative team members.
- Ability to assume challenging and special projects while working with minimal supervision.
Management
Primary Location
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Department
NCPS-PROFESSIONAL SERVICES-3100-490000Job Status : Full Time
3 days ago