Operations Specialist I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry.

Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants.

InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.

We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our or connecting with us on , , , , or .

About This Opportunity

InComm Incentives seeks to help our clients create innovative and differentiated loyalty solutions to enhance their relationships with their customers and we are looking for someone to join our Servicing Team.

This position supports the servicing relationships with clients and servicing vendors. If you have a genuine interest in helping people, understanding how things work and enjoy problem solving, this role may be for you!

Benefits of joining our team :

• Opportunity to solve interesting and challenging problems within a growing industry
• Collaborative and supportive environment
• Community of strong professionals
• Opportunities for career growth
• Some travel is required -
• Vendor visits possibly 2 times a year per vendor
• Meetings and / or training

Responsibilities

• Assist with day-to-day customer servicing relationships for InComm InCentives loyalty clients which includes working with account management, clients and vendors to resolve customer inquiries, cases and issues
• Work with managers to implement client program enhancements / new programs to help clients drive growth in their loyalty program
• Assist in documenting and updating information used in training and day to day work
• Become proficient in servicing tools and how they work
• Ability to identify breaks from process (through activities like auditing) and work with managers to enforce best practices
• Conduct monthly and quarterly audits and provide feedback to appropriate teams on results
• Help manage forecasting and reporting processes
• Make outgoing client / customer calls as needed
• Return client / customer calls as needed
• Represent InComm Incentives in a positive, professional, and customer focused manner
• Capable of working both as an individual and within a team structure
• Assist on special projects

Qualifications

• Client and customer facing communication experience preferred.
• Associates, BA or BS degree preferred.
• Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook.
• Experienced working with Customer Relationship Management software desired.
• Ability to work with internally developed systems.
• Ability to multitask and successfully manage competing priorities
• Experience in customer loyalty a plus.
• Strong commitment to customer service.
• Positive and upbeat demeanor.
• Excellent communication skills.
• Must enjoy problem solving.
• Must find satisfaction in helping others.
• Strong interest and aptitude towards technology and documentation

Preferred Qualifications

• Knowledge of loyalty programs and call center experience a plus
• Project Management experience
30+ days ago