Talent.com
Client Service and Support Specialist

Client Service and Support Specialist

Empower RetirementGreenwood Village, Colorado, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Client Service and Support Specialist, you will directly support existing Empower Personal Wealth clients with operational inquiries regarding cash management, account maintenance and non-investment related inquiries.

The expected shift(s) for this position is 7 : 00 am to 3 : 30 pm MST and / or 9 : 30 am - 6 : 00 pm MST. Candidates must be able to work either of these shifts.

What you will do

Service existing client needs via inbound / outbound calls and e-mail inquiries

Liaise Empower Personal Wealth client's, Wealth Advisors, Operations Team and broker-dealer custodian with operational inquiries

Deliver an efficient and responsive client experience by taking ownership, utilizing critical thinking and decision-making skills while delivering accurate information and initiating proactive follow-up

Demonstrate knowledge of retirement / brokerage industry regulations and transactions

Provide exceptional customer service with every client interaction

What you will bring

HS Diploma or GED required, Bachelor's Degree preferred

A minimum of 2 years' experience in financial services

Strong customer service background with a firm understanding of the diverse operational and investment needs of our customers

Knowledge of current financial markets and retirement account operations is necessary

What will set you apart

Strong written, verbal and presentation skills

Strong technological skills and the ability to multi-task across systems

Past brokerage, mutual fund or back-office operations experience

Retail, IRA and / or 401K customer service experience

  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT / OPT.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250 / year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time - 16 hours per calendar year
  • Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
  • Base Salary Range

    $49,300.00 - $67,825.00

    The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

    Equal opportunity employer

  • Drug-free workplace
  • We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

  • For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.
  • Job Posting End Date at 12 : 01 am on :

    10-08-2025

    Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

    serp_jobs.job_alerts.create_a_job

    Client Support Specialist • Greenwood Village, Colorado, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Service and Support Specialist

    Client Service and Support Specialist

    Empower RetirementGreenwood Village, CO, United States
    serp_jobs.job_card.full_time
    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Equity Compensation Client Service Manager

    Equity Compensation Client Service Manager

    EquinitiDenver, CO, United States
    serp_jobs.job_card.full_time
    Arizona, Colorado, Nevada, or Utah.Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career SolutionsCastle Rock, Colorado
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Specialist

    Client Services Specialist

    AmerisourceBergen Corporation (Cencora)Denver, CO, United States
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Client Services Lead

    Client Services Lead

    USA JobsDenver, CO, US
    serp_jobs.job_card.full_time
    As a Client Service Lead, you will bring your expertise and experience to our team and understand what Matter does for each of our families. You'll be ensuring the successful execution of each assig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Support Specialist

    Support Specialist

    VirtualVocationsLakewood, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Verification Development Representative.Key Responsibilities Monitor and manage the company's support inbox and related ticketing systems Triage incoming requests, esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Lead

    Client Services Lead

    Matter Family OfficeDenver, CO, US
    serp_jobs.job_card.full_time
    As a Client Service Lead, you will bring your expertise and experience to our team and understand what Matter does for each of our families. You'll be ensuring the successful execution of each assig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Professional Services (PS) Client Partner

    Professional Services (PS) Client Partner

    RingCentralDenver, CO, US
    serp_jobs.job_card.full_time
    Professional Services Client Partner.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.First, a l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Specialist

    Client Success Specialist

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Client Success Specialist to assist clients in recruiting participants for clinical trials. Key Responsibilities Guide new clients through the onboarding process ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Servicing Specialist

    Servicing Specialist

    VirtualVocationsArvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Servicing Specialist.Key Responsibilities Communicate with life insurance carriers to obtain policy information Facilitate the sale of life insurance policies Review ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career SolutionsCastle Rock, Colorado
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    FCG Client Service Analyst

    FCG Client Service Analyst

    Morgan StanleyEnglewood, CO, US
    serp_jobs.job_card.full_time
    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Professional Counselor (Therapist) - Elbert, CO

    Licensed Professional Counselor (Therapist) - Elbert, CO

    LifeStance HealthElbert, CO, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Professional Services Consultant

    Professional Services Consultant

    VirtualVocationsLakewood, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Professional Services Consultant.Key Responsibilities Implement and operate products ensuring alignment with best practices and solution designs Empower customers to f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Strategy Specialist

    Client Strategy Specialist

    VirtualVocationsLakewood, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Strategy Specialist to collaborate with a Senior Strategist and manage client accounts. Key Responsibilities Keep client goals, projects, and deliverables on trac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Services Manager

    Client Services Manager

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Services Manager - Remote.Key Responsibilities Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance Cond...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Support - On-Site

    Client Services Support - On-Site

    EurofinsEnglewood, CO, US
    serp_jobs.job_card.full_time
    Client Services Support - On-Site.Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Client Rep Specialist

    Client Rep Specialist

    American Income Life AODenver, CO, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Support Specialist

    Client Support Specialist

    VirtualVocationsLittleton, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Remote Client Support Specialist.Key Responsibilities Respond to client inquiries and conduct intake interviews to gather and verify information Explain legal processe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Treasury Management Client Service Specialist

    Treasury Management Client Service Specialist

    BankTalent HQDenver, CO, United States
    serp_jobs.job_card.full_time
    Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets.Zion...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days