Government-Funded Customer Service Representative
At M. Coast Enterprise, we are dedicated to recruiting and fostering the finest talent in our community. Our associates are the heart and soul of our organization, possessing a remarkable aptitude for comprehending the intricacies of today's ever-evolving technologies.
Their visionary outlook empowers us with a distinct competitive advantage, as we continually strive to transcend conventional norms and raise the performance bar.
Our work culture thrives on innovation and embraces diversity, valuing and inspiring fresh ideas. M. Coast Enterprise's leadership team excels in connecting with consumers and igniting interest in our brands, while supplying the drive that underpins the creation of a robust and sustainable customer base.
The cornerstone of our success is our exceptional team. We consistently empower our associates to go above and beyond in helping brands achieve their customer acquisition objectives.
At M. Coast Enterprise, we champion a government-funded initiative committed to meeting the telecommunications needs of select markets.
Our mission is to identify underserved communities and individuals in our increasingly wireless world.
The Lifeline Assistance program, supported by a Fortune 500 telecommunications giant, offers free cell phones and minutes to eligible recipients.
M. Coast Enterprise plays a crucial role in ensuring that these essential, life-enhancing tools are accessible to underserved individuals, thereby contributing to the well-being of families and communities.
Position Overview :
As a part of our team, your responsibilities will include :
- Welcoming new enrollees and providing a comprehensive overview of the Federal Lifeline Program services, ensuring that consumers meet the program's qualifications.
- Maintaining the utmost confidentiality when handling sensitive client information.
- Serving as the primary point of contact for all enrollment appointments.
- Managing customers with the highest degree of care, sincerity, and empathy, and escalating issues as needed to provide the necessary resources for resolution.
- Demonstrating empathy and proficiency in deescalating consumer concerns with sincere understanding and care.
- Effectively utilizing the provided tools and resources to educate consumers on the substantial benefits offered by the Federal Lifeline Program.
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