Administrative Assistant
The best journeys start one step at a time
J. Matthew Leach, Inc. is seeking a qualified professional for our team! As a Service Specialist, you will be helping our business stay organized and grow through value-based conversations and remarkable customer experience.
Your exceptional customer service skills will help you thrive in our fast-paced environment. Dont hesitate to jump on this opportunity for a rewarding career with excellent income and growth potential . Apply today!
In-office position
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Hands on Training
Responsibilities
- Be outstanding at relationship building and provide exceptional customer service .
- Maintain a level of retention and product loyalty for all customers with welcome calls, follow-ups to assure satisfaction, responding to queries, and problem solve.
- Using your detail orientation to ensure all clients have every discount opportunity applied.
- Treat each customer contact as a cross and up-sell opportunity.
- Update customer information and schedule appointments for billing, policy reviews, etc.
Requirement
- Must have a current Property and Casualty License
- Basic computer software knowledge
- Excellent Written / Verbal communication skills
- Fundamental Typing / data entry skills
- Professional office and phone etiquette
- Ability to be trained and coached with a positive attitude
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