Functional Support Technician

Title : Functional Support Technician

Department : Student Account Services

Number of Positions : 1

Position # : 600510

Classification : 3 - on campus

Pay Rate : $49,670 - $61,470 / per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application : Resume, transcripts and three professional references.

Reference check requirements : Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.

Personal references (friends, clergy, customers, relatives) are not considered acceptable references.

A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary : The overall purpose of this job is to provide functional support of third-party payment systems including posting, balancing and reconciling incoming payments to the College. Responsible for assisting users with upgrades, implementations, troubleshooting, documentation, training, and reporting in order to improve operational efficiency and effectiveness.

Essential Functions :

35% Coordinate testing, training, troubleshooting, and documentation for third-party payment systems to include Touchnet (Bill + Payment, Cashiering, Marketplace), Blackbaud, CampusCE, US Bank, Flywire and others as added. Test and implement new updates as modifications to the systems arise. Perform system management of third-party payment systems tables.

20% Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Review daily bank reports and list payments in the check register, code data entry and research account numbers.

10% Assist with posting and supervise the audit and reconciliation of dual enrollment Lottery grant funds, to include fee calculation, eligibility and drawdown of funds. Oversight of local scholarship funds to ensure posted accurately to student accounts, adjustments, returns to scholarship organization, payment to bookstore, reconciliation and maintenance of records. Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions.

10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the Touchnet payment system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.

10% Responsible for Marketplace portal maintenance and setup of events, developing and customizing store fronts based on college staff needs. Coding and reconciling payments received through Marketplace and ensuring feeds to Banner.

5% Assist with review of student accounts for expunge processing utilizing knowledge and understanding of student accounts including student aid programs, account charges and payments of all types.

5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.

5% Coordinate the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals.

Note : The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements :

Associate's degree with three years of progressively responsible experience (accounting or business-related major preferred).

OR

High School diploma / GED with five years of progressively responsible experience.

Experience with Banner Student / Finance, Touchnet or other third-party payment systems in a college setting preferred.

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills / Abilities :

• Aptitude for learning new software applications
• Comprehensive understanding of TBR policy and guideline requirements related to student fee assessment and refunding; perform tasks to comply with these requirements
• Work independently, with little or no supervision and make routine decisions
• Strong attention to detail
• Microsoft Office competency, particularly with Word, Excel, and Power Point
• Excellent written and verbal communication skill
• Effective communication and collaboration with faculty and staff
• Problem solving
• Analyze accounting transactions and prepare financial documents
• Set priorities in order to meet deadlines
• Knowledge of generally accepted banking procedures including cash handling skills and security of customer information.
• Knowledge of college, federal and state policies and procedures related to cash handling, student, tuition and fees and student privacy
• Knowledge of proper reconciliation procedures
• Knowledge of and ability to use Banner data to integrate with third party payment software
• Knowledge of software, databases, spreadsheets and ecommerce solutions
• Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to establish and maintain an effective working relationship with students and employees
• Working knowledge of bookkeeping or accounting theory and practice
• Able to engage in the college's mission, vision, and values

Physical Demands :

Sitting - continuously

Lifting - 25-30 lbs. - storage boxes

Visual attention to computer screen / reports - continuously

Extended work hours - as needed

Noise varies from campus to campus, but there is often noise from College events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building.

Hazards : As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.

Full-time Employment Benefits :

Special Instructions to Applicants : To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note : attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note : to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity / expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy . For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.

#mrp