National Director of Fulfillment Center Operations – Technical Services

Pay : $140,000 - $175,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefits : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

401(k) You become eligible to make personal contributions beginning the first of the month following 30 days of employment.

You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and / or Roth contributions, dollar for dollar, for the first 3%.

For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Position summary :

The National Director of Fulfillment Center Operations Technical Services is dedicated to one large, national strategic account.

This role is responsible for strategically and tactically developing, aligning, and implementing operations programs to deliver an exceptional customer experience in ABM’s service category.

This position will provide both hands on and strategic direction and leadership for technical services in all fulfillment centers in North America and provide advice to ABM colleagues in the UK.

The role reports to the Vice President of Global Accounts.

Preferred locations : Tustin CA, Phoenix, AZ, Austin TX, Dallas TX, Atlanta GA, Raleigh NC, Charlotte NC

Key job responsibilities include :

• Oversee operations and performance management of all ABM technical services activity (including HVAC, power, lighting and eMobility) in client Fulfillment Centers,.
• Build and communicate the operating standards and metrics (including reporting, training and scheduling) for the ABM Program at all client Fulfillment Centers.

Identify opportunities for centralized project delivery.

• Build and execute on a Tier 2 diverse supplier strategy within all ATS lines of business.
• Collaborate with MND operations and account management leadership to identify best-in-class standards and tools.
• Partner with ABM field operations to : enable consistent ABM program performance across all client site types, enable consistent communication to ABM field operations across all client site types, and enable National and Regional Account Managers to address ABM performance issues in all client site types in their assigned territory
• Act as the primary point of escalation for client Category Management regarding ABM operational performance in client Fulfillment Centers
• Act as an operations management consultant to ABM colleagues around the country working with this key account. Enable local teams to prepare and successfully implement our services.
• Oversee and monitor safety and security protocols for our processes and ultimately for our employees. Ensure proper training is conducted on the training schedule provided by our Health, Safety and Security department.
• Drive the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.
• Ensure that all processes and procedures are consistent across all sites and maintain the documented process and training materials.

Audit assigned locations regularly to ensure standard operating procedures are being adhered to.

Partner with the Business Operations Manager to : develop client-specific metrics and reporting that will be used to drive Continuous Improvement of ABM’s performance;

and ensure ABM pricing proposals for fulfillment centers are delivered on time, with high levels of accuracy and market-competitive rates ensure ABM Accounts Receivables for Fulfillment Centers are managed with urgency

• Drive Visual Controls, and Standard Work best practices in Warehouse Service Operations.
• Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to executive leadership as necessary.
• Provide strategic oversight and guide teams to identify, recommend and implement changes to improve productivity and reduce cost and waste.

Analyze key metrics for each fulfillment center and ensure established goals are met in the areas of performance, quality, safety, Client satisfaction, budgetary plan, etc.

• Challenge the current business process and direct management to eliminate waste by reducing non-value added activities.
• Mentor leaders who thoroughly understand the work; live the philosophy of the Company and teach this philosophy to others.

Encourage a culture that stops to fix problems, get quality right the first time and systematically solve root cause problems.

• Work directly with and challenge other management and employees within the organization to identify problems. Assist colleagues in determining solutions that will allow the Company to achieve its goals in the areas of profit, growth, retention and Client satisfaction.
• Initiate, coordinate and oversee major projects across fulfillment centers, including startup training etc.
• Oversee and evaluate equipment and facilities maintenance program to ensure quality as well as operational efficiency.
• Communicate company and portfolio issues and goals. Facilitate regular portfolio review and planning calls.
• Other duties or projects as assigned.

Minimum Requirements

• 3+ years of distribution and / or fulfillment center experience, required
• 5+ years of operations experience in the power and / or HVAC services industry
• Ability to accomplish goals through others
• Ability to improve processes
• Ability to lead and influence people
• Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment
• Analytical and problem solving skills
• Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers
• Effective conflict resolution and negotiation skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Handle multiple projects simultaneously within established time constraints
• Maintain confidentiality
• Perform under strong demands in a fast-paced environment
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Respond professionally in situations with difficult employee / vendor / Client issues or inquiries
• Strong attention to detail
• Work independently as well as in a team environment
• Work professionally with Client and co-workers, treating both with enthusiasm and respect
• Working knowledge of continuous improvement
• Domestic travel 30-50% anticipated

This is a full-time, salaried / exempt position.

Benefits

Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success to our clients. That’s why ABM delivers some of the best benefits in the industry.

Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits.

Health Benefits MedicalDentalVisionHealth Care Flexible Spending Account*Health Savings Account*Employee Assistance Program Welfare Benefits* Life & AD&D InsuranceShort-Term DisabilityLong-Term Disability Supplemental Benefits Voluntary Life & AD&DVoluntary Short-Term Disability*Accidental InjuryHospital IndemnityCritical IllnessIdentity Theft ProtectionLegal ServicesPet Insurance Retirement Benefits 401(k) Employee Savings Plan Fringe Benefits Employee Stock Purchase PlanPre-Tax Commuter & ParkingDiscounted Gym MembershipsMarketplace Discount MallUpwise Financial WellnessBusiness Travel InsurancePaid HolidaysVacationSick & Bereavement

• Depending on your work status and location, you may have access to some of these offerings.
30+ days ago