Job Opportunity : Customer Service Representative
A client of ours located in Tualatin is looking for a Customer Service Representative that can provide quality care and support to their vendors, property managers, and insurance agents.
About the Company : This company specializes in streamlining the property management and vendor credentialing process to help ease the challenges vendors face.
Permanent hire potential post-contract.
Responsibilities :
- Responsible for collecting information and running background checks, COI tracking, W-9 verification, and TIN Checks.
- Answer phone calls through contact center, assisting caller with their profile, subscription status, and any requirements they need to have in place.
- Make outbound calls to customers who left voicemails.
- Follow-up with customers about their expired subscriptions.
- Follow-up with customers about their enrollment verifications via phone and emails.
- Answer customer emails by solving their problems and responding in a helpful and courteous manner.
- Respond to customer chats, answer their questions and help them solve problems.
- Additional responsibilities as assigned.
Requirements :
- 1-2 years of experience working in Customer Service or a Call Center
- Bilingual preferred Fluent in English / Spanish
- Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
- Basic level of experience with email and chat technologies
- Solutions oriented with strong and creative critical thinking skills
- Able to troubleshoot, problem solve, make logical decisions, and set priorities
- Able to work effectively under pressure
- Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
- Strong written and verbal communication skills
- Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
Schedule : Monday Friday, 8 : 30am to 5 : 00pm
Pay : $19 to $21 / hour depending on experience
Benefits :
- Medical Insurance including HSA Option
- Dental Insurance
- Vision Insurance
- Free STD & LTD Insurance
- Free Basic Life Insurance
- Paid Time Off
- 7 paid holidays per year
- 401(K)
- Maternity Leave
- Employee Assistance Program
Contact us at (503) 692-1300 or email [email protected] to connect with our seasoned professionals.
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