Part-Time Reservation Specialist II - Facility Reservations

Description

The City of Irvine seeks a candidate with excellent customer service to perform administrative tasks while assisting the public with their program services and reservation needs.

This recruitment is for a Part-time Reservation Specialist II - up to 19 hours per week with daytime availability required.

For more information, please see the RESERVATION SPECIALIST II - PT flier .

Hours : Shifts will be scheduled within these core hours : Monday-Friday 7 : 30 a.m. - 5 : 30 p.m. Occasional weeknight and weekend shifts may be required to support citywide reservations and events.

Your Impact

• Work cooperatively with the public, community groups, businesses, vendors, and City staff by providing information and implementing policies and procedures regarding program registration and facility reservations.
• Greet the public in person, provide assistance and direction as needed.
• Screen and route telephone calls. Receive and relay messages.
• Process registration and reservation payments, withdrawals, refunds, changes, and cancellations.
• Process participation forms and update customer accounts.
• Troubleshoot customer inquiries and resolve requests with professionalism and deliver excellent customer service.
• Perform opening and closing duties for the front counter.
• May open, date-stamp, sort and distribute mail. May process out-going mail.
• Maintain various lists and inventories. May order supplies and forms as needed.
• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Minimum Qualifications

• High school diploma or equivalent and three years of experience working with the public in an office setting, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Ability to push, pull, lift, or carry equipment / supplies (weighing up to 50 lbs.) and ability to lean, stoop, twist, and bend in the performance of job duties.

Best Fit

• Excellent customer service and communication skills, and working knowledge of policies and procedures involved in program registration and facility operations.
• Proficiency in Microsoft Office applications, graphics software, and CivicRec registration software.

Your Team

The Community Services Department provides exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces.

The department consists of the following award-winning programs and services : Administrative Services, Animal Care, Athletics, Aquatics, Arts, Child Care Services, Children, Youth and Families Outreach, Community Parks, Disability Services, Events / Cultural Activities, Great Park Operations and Attractions, Reservations and Program Services, Senior Services, and Transportation Services (TRIPS).

The Process

The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and / or lower classifications within the organization.

Equal Opportunity Employer

The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.

We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.