Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet and meet potential members, providing a great customer experience.
- Handle front desk-related tasks :
- Answer phone calls in a polite and friendly manner to assist with questions or concerns.
- Manage information calls and tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member service issues and questions, and forward to Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Essential Behavior Requirements
- Customer Service : Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
- Listening : Actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customer’s perspective), and works together to solve problems.
- Problem Solving : Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations;
seeks additional assistance when needed.
- Diplomacy : Demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication : Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
Physical Demands
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- Advancement Opportunities
No matter what you’re looking for in a gym, we’ve got a membership option made for you. All Planet Fitness members enjoy unlimited access to their home club and the support of our friendly, knowledgeable staff anytime you need it.
PF Black Card® members receive additional benefits, including the ability to bring a guest for free and access to any of our 2,500+ PF locations.
Customer Service Representative - Weekends
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Customer Service Representative - Weekends
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Remote Customer Service Representative
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. Become a Customer Service Representative, work from home, and set your own schedule while helping others!. To be a Custome...
Customer Service Representative Late afternoon to Evening
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Remote Insurance Customer Service Representative (Unlicensed)
In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs. This role requires you to interact with hundreds of customers each we...
Administrative Assistant/Customer Service Representative
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. Reliable internet service with 10MB upload/download ability in your home. ...
Seasonal Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...
Lead Customer Service Representative
Lead Customer Service Representative. Does this sound like you? If so, consider applying to join our motivated team as our Lead Customer Service Representative. Takes incoming customer phone calls and books appointments into the system with accuracy. Care and concern for other team members as well a...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Remote Mortgage Customer Service Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...