Implementation Specialist (Remote)

Location :

• Remote Industry : SaaS for Golf Courses and Country Clubs Range : $68k-$80K + Corporate Bonus Program Overview The Implementation Specialist plays a critical role in delivering a seamless onboarding experience for golf courses and country clubs adopting the Teesnap Ecosystem.
• This role requires prior experience in golf operations and an understanding of how courses and clubs run day-to-day.
• The specialist will guide new customers through project coordination, data migration, system configuration, and end-user training, ensuring each client realizes value quickly and confidently.
• Key Responsibilities Customer Onboarding Own the end-to-end onboarding process for new golf course and club customers, from kickoff through go-live.
• Manage timelines, deliverables, and stakeholder communication to keep projects on track.
• System Configuration & Data Migration Configure tee sheet, POS, food & beverage, membership, and related modules to align with golf operation workflows.
• Perform and validate data migration to ensure accuracy and continuity for each customer.
• Training & Education Deliver product training tailored to the golf environment, pro shop, F&B, membership, and course operations.
• Provide resources, guides, and practical instruction to accelerate customer adoption and confidence.
• Cross-Team Collaboration Partner with Sales and Product teams to ensure smooth transitions and accurate scoping of customer needs.
• Provide feedback from implementations to influence product improvements and future onboarding efficiency.
• Continuous Improvement Contribute to refining onboarding playbooks, templates, and best practices.
• Identify opportunities to reduce time-to-value and increase long-term customer success.
• Additional Responsibilities Assist with support responsibilities as required.
• Aid in the creation and maintenance of knowledge base articles.
• Qualifications Golf operations experience required, familiarity with golf course workflows (tee sheet management, pro shop, food & beverage, memberships, or tournament operations). 2–5 years of experience in SaaS implementation, onboarding, or project management.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and presentation skills with a customer-first mindset.
• Technical aptitude with comfort in data migration, G-Suite, and system configuration.
• Preferred Background Prior role in golf course operations, golf management, or as a PGA Professional / Assistant Professional.
• Hands-on experience with golf technology platforms and / or golf point of sale software.
• Strong understanding of customer service and training delivery in a golf or hospitality environment.
• Demonstrated ability to balance technical details with practical golf operations knowledge.

What we offer :