General Manager - HOUSTON

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, ensuring a combination of timeless perspective on everyday chic outfitting through an effortless foundational denim wardrobe.

Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials.

Today, FRAME is recognized globally with 14 stores in North America and 1 store in London. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.

General Manager Role Overview :

Reporting to the Director of Stores, the General Manager will be directly responsible for the overall management and success of all store employees.

Responsibilities :

• Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
• Responsible for the success and results within all areas of the store.
• Ensures store is operating in a fiscally responsible manner and with integrity.
• Demonstrates product knowledge and passes on this knowledge to the sales staff.
• Formally and informally conducts market research and competitor analysis.
• Ensures all employees provide excellent customer service and experience at all times.
• Develops and motivates Retail Associates to meet store goals.
• Leads team through changes and challenges.
• Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
• Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
• Builds customer loyalty through in store experience.
• Works closely with buying teams to advise on product assortment and displays based on customer demographics / market.
• Leads the recruitment, onboarding, training and development of all staff.
• Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.
• Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
• Builds and maintains good communication with corporate team members.
• Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing.
• Ensures cash handling and register procedures are maintained and executed accurately at all times.

Skills & Qualifications :

• Must have a minimum of 5 years specialty Retail Management experience.
• Experience working in a commissioned based sales environment.
• Ability to drive sales and grow business.
• Experience motivating, leading and developing a team.
• Luxury or contemporary management experience preferred.
• Ability to prioritize and multitask.
• Passionate about customer service and selling.
• Solution oriented with a strong business acumen and corporate exposure.
23 days ago