Sr Group Operations Manager - National Service & Solutions

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description :

Leads team to ensure resources are efficiently allocated and metrics are being met across multiple activities, including internal deposit Chat, deposit account closure and title changes, account validation and reference letters.

Collaborates with multiple business partners regarding opportunities for changes to existing processes, as well as potential for onboarding new work.

Understands end to end process for all functions performed by the team (Who does it come from, how do they get it to us, what do we do with it, what happens when we are done with our part.

Challenge and develop a team of seasoned leaders and associates to continually raise the bar and take ownership of the client experience.

Job Description :

This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations.

Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency.

Job expectations include coordinating activities and processes across operations segments.

Responsibilities :

• Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Provides strategic guidance to develop and analyze procedures to enhance unit and / or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion : Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications :

• 3+ years of operations leadership experience
• Excellent influencing skills at all levels and the ability to develop and maintain good relationships with senior leadership, stakeholders and colleagues
• Demonstrated expertise in establishing and maintaining rigorous management discipline routines, processes, etc.
• Experience leading a broad team of resources who are responsible for diverse functions
• Experience with the development of people resources; recruiting, hiring, and retaining

Desired Qualifications :

Demonstrated business acumen of consumer banking

Skills :

• Customer Service Management
• Regulatory Compliance
• Risk Management
• Stakeholder Management
• Talent Development
• Business Operations Management
• Change Management
• Customer and Client Focus
• Decision Making
• Relationship Building
• Business Process Analysis
• Career Path Design
• Organizational Effectiveness
• Strategic Thinking
• Strategy Planning and Development

Shift :

1st shift (United States of America)

Hours Per Week :