About the Role
As Commercial Insurance Client Service Leader , you manage and lead all account management and retention strategies. With a focus on employee development, customer service cohesiveness, and ensuring excellent client retention & satisfaction, you’ll have a tremendous impact on a growing practice within an entrepreneurial and rapidly expanding national insurance broker.
Duties & Responsibilities
You ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales.
Participate in recruiting, new hire training, and employee development activities for client service employees including Account Executives, Account Managers, and support associates.
Explore any and all options for continuing education.
- Foster a culture of support, encouragement, and collaboration. Develop and execute individual performance plans, ensuring a high level of job satisfaction while maximizing the efficiency and productivity of each team member.
- Build strong working relationships with other agency groups. Streamline the process for account management. Develop service plans tailored to key accounts, Assist with renewal preparation Provide support on critical and complex account issues in conjunction with the sales and service team.
- Take charge of escalated service issues, working with internal and external partners to investigate and resolve client complaints.
- Represent the company at industry and networking events.
Skills & Experience
- Minimum ten (10) years of insurance industry experience involved with similar client service development and service strategies.
- Strong leadership experience; minimum five (5) years of management experience is preferred. Able to influence teams, mentor and guide other professionals to achieving their goals, and support the agency’s executive team is executing strategic plans.
- Active P&C insurance license is required.
Job Specs
Location : Denver, CO. Expect moderate travel when required.
Loss Control Consultant Commercial Insurance – Independent Contractor - Denver, CO.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We are seeking candidates who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property &...
World Insurance- Client Advisor (Commercial Lines)
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services...
Landscape Maintenance Crew Leader
Clintar Landscape Management is proud to provide award winning corporate landscape services. Our reputation for being a leader in the landscape management business has been created by our hardworking, enthusiastic and dedicated employees. Clintar Landscape Management is a growing company and hires i...
Select Commercial Insurance Sales Producer - Industry Specialized
The Industry Specialized Program for Select Commercial Insurance Sales Producer -Industry Specialized role, is a comprehensive sales and insurance program focused on outside sales driving new business sales revenue growth of commercial business clients ($10mm and under in sales). The Industry Specia...
World Insurance- Client Advisor (Commercial Lines)
Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Essential Duties and Responsibilities Responsible for identifying, soliciting, and closing new business for the company Ge...
Client Service Representative - Business Insurance
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. The Client Service Representative (CSR) is the oil that makes our exceptional client...
Division Placement Leader - Commercial Lines
Collaborate with Practice Leaders, Division Leaders, Division Growth & Service Leaders to ensure Placement objectives are in accordance with World corporate objectives. Reporting to the Chief Placement Officer, our Division Placement Leaders demonstrate strong ability to influence and negotiate with...
Employee Benefits (Sales) Practice Leader - Denver, CO
USI Insurance Services is an equal opportunity employer. The Employee Benefits Practice Leader will be responsible for continuous organic revenue growth by leading existing, and attracting new, Employee Benefits producers. Omni: Proprietary, real time, interactive intranet-based client solutions. Dr...
Senior Client Service Representative - Business Insurance
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. The Senior Client Service Representative executes policy and planchanges, provides e...
Commercial Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 50k/year - Glenwood Springs, CO
Our client, a close-knit and well-established independent insurance agency in the Glenwood Springs, CO area, has an immediate need for a Commercial Lines Customer Service Representative. They have developed an excellent reputation for providing client-focused solutions and customer service for comme...