Customer Relations Specialist / Lourdes Medical Center / Full Time / 1.0 FTE / Day Shift
Job Category : Clerical and Other Admin Requisition Number : CUSTO12275 Showing 1 location Job Details
Description
This position is primarily responsible for making / receiving calls to / from the operating room and PACU departments. Other responsibilities include : reception, monitoring the cleanliness and traffic of the waiting room, ensuring refreshment stations are well stocked and cleaned, reporting any internet issues to appropriate personnel, ensures reading material is readily available, chart preparation, providing excellent customer service, etc.
The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests;
patients, families, customers, and colleagues.
EDUCATION
- Education : Must have High School Diploma. Some college training and / or education preferred.
- Experience : Minimum of one (1) year of experience in customer service position preferred.
- Other : Bilingual and / or English-Spanish speaking abilities preferred. Ability to read, writes, and speaks English fluently.
Ability to work with a culturally diverse population.
Lourdes Health Network is a Catholic health care institution, founded in 1916 by the Sisters of St. Joseph. Our Mission is an extension of the healing ministry of Jesus.
We are called to serve our community, our patients, their loved ones and our co-workers with respect, compassion and care.
We respond to the health care needs of the community in a Christian spirit. We strive for excellence in all we do.
Applicants may proceed by clicking on the Apply Now button. To apply at a later time, return to the Employment page at or visit one of your Employment Kiosks in the Human Resources Department located at 520 N 4th Ave. Pasco, Washington.
If you have any questions about the application process or require reasonable accommodation to complete the application process, please contact Human Resources at Lourdes Health Network at 509-546-2283 between the hours of 8 : 00 a.
m. to 4 : 30 PST Monday-Friday.
We are an equal opportunity employer (EEO) and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief.
Lourdes Health Network participates in the Electronic Employment Verification Program.
Qualifications
Skills
Behaviors
Motivations
Education
Required
High School Diploma or GED or better.
Experience
Preferred
Minimum of one (1) year of experience in customer service position preferred.
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