Senior Manager, Business Operations & Strategy

About the Role

Business Operations & Strategy leads mission-critical, cross-functional strategies in service of driving Chime’s growth. We dig into Chime’s internal data and distill industry trends and outside perspectives to bring objective analysis and fresh insights to Chime’s most strategic priorities.

In this role, you may lead efforts to define Chime’s overall company strategy, build and launch new products, win new market segments, evaluate and improve key user journeys, or unlock new revenue opportunities.

Whatever it is, we work on what will move the needle most for Chime. If you thrive when tackling hard problems, are highly analytical, and like to collaborate, we want to hear from you.

In this role, you can expect to

• Evaluate and help prioritize growth opportunities, including new products, features and segments, with clear structure and analytical rigor.
• Develop and execute cross-functional strategic initiatives to drive growth and create and scale world-class experiences for our members.
• Evaluate and lead the cross-functional execution of improvements to critical user journeys.
• Unlock new revenue opportunities.

To thrive in this role, you :

• Have 8-10 years of work experience, including :
• Delivering projects at the Project Leader / Case Team Leader / Engagement Manager level or above at Top Tier management consulting firm, and
• 3+ years of experience working within the consumer Banking / FinTech space.
• Have 5+ years of experience in Business Operations, Corporate Strategy, Product Strategy, or relevant functions
• Are adept in bringing clear and logical structure to ambiguous questions.
• Are highly analytical and think from first principles.
• Are driven by results and enjoy doing whatever it takes to execute on complex projects.
• Have a process-oriented mindset and ability to lead people to get things done.
• Have a knack for driving consensus and collaboration across senior leadership.
• Have experience driving high-impact, strategic projects via cross-functional leadership.

What we offer

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Take Care of Yourself Days
• Mental health support with therapy and coaching through Modern Health
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and / or pet care, as well as a subsidized commuter benefit
• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team.

We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws.

If you have a disability or special need that requires accommodation, please let us know.

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