Operations Manager

Job Summary :

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WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE TEAM

We are excited about music, live entertainment, marketing, data, and technology. We are driven by a passion to understand the root causes of complicated problems and partner with stakeholders to discover and implement solutions.

Most of us had no previous experience working in music - just a shared excitement about the space, a willingness to go to concerts / venues / festivals when needed as part of the job, and a desire to go to concerts / venues / festivals in our free time, too.

The Strategy & Operations team within the Marketing & Data organization works on projects across all divisions, in particular spending time working with Digital Marketing & Core Data Services teams, across Concerts, Ticketmaster, and Sponsorship business units.

We do end-to-end strategic projects that range from developing and deploying innovative new fan experiences to modernizing our core data architecture.

We also support the annual strategic planning and budgeting cycle for our team, and partner with other groups to define their strategic priorities.

THE ROLE

Live Nation is looking for a highly motivated and organized individual to be a critical part of driving project management in the organization.

The Operations Manager will support a lean operations team by bringing solutions to scale and driving continuous process improvement for our team and partners.

This role will be responsible for working with stakeholders and cross-divisional partners to establish clear milestones and deliverables, to set timelines and a roadmap to delivery.

This candidate will enable collaboration across teams, while establishing clear accountability and ensuring timely delivery of project deliverables.

This individual will be a self-starter and see projects through to completion.

This person will support the identification and implementation of tools to measure progress on key objectives. These metrics will include operational analysis of internal and external communications, as well as identifying other business priorities and means to track performance.

Working at the corporate tier, you will have visibility across Live Nation Entertainment’s worldwide business and the opportunity to influence how we partner with other divisions, including Creatives, Artists, and Concerts.

This position is critical to understanding and continuously improving key business practices for the Marketing & Data organization.

Our ideal candidate will have experience in operations and marketing.

This person will report to the Associate Director of Operations.

WHAT THIS ROLE WILL DO

• Support operational solutions of department and cross-division partners, striving to continuously improve the overall efficiency of teams.
• Manage operational projects that span multiple teams.
• Execute communication plans and presentations for internal and external audiences.
• Create assessments on key findings, and maintain project status updates.
• Optimize workflow and cross-department engagements.
• Train team members on new systems and processes.
• Assist department leaders in implementing new policies and procedures.
• Show a bias towards action and build and maintain relationships with stakeholders.

WHAT THIS PERSON WILL BRING : TECHNICAL SKILLS / COMPETENCIES

• Bachelor's Degree.
• 2-3 years of work experience, preferably in an Operations role.
• Experience in project management and use of project management tools, with proven ability to complete projects according to outline, scope, and timeline.
• Experience seeing projects through the full life cycle, from requirements gathering to completion.
• Experience working across departments in a large organization, building consensus, and balancing project needs with longer-term relationship objectives.
• Intermediate experience in Excel and PowerPoint.
• Strong interpersonal, written and verbal communication skills.
• Excellent organizational skills with an eye for detail.
• Problem-solving and critical thinking skills.
• Excellent communicator who can effectively collaborate with diverse groups.
• The ability to objectively assess processes, recommend improvements, and implement based on direction and goals.

DESIRED :

Experience working in Marketing or the Entertainment industry preferred.

BENEFITS & PERKS

Our motto is Taking Care of Our Own’ through 6 pillars of benefits :

• HEALTH : Medical, Vision, and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• YOURSELF : Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets.
• WEALTH : 401(k) program with company match, Stock Program.
• FAMILY : New parent programs & support including caregiver leave and childcare cash, infertility support.
• CAREER : Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
• OTHERS : Volunteer time off, crowdfunding network.

Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19.

Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within 24 hours of entering an office.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is : $80,000.00 USD - $100,000.00 USD.

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