A/V Support Engineer- Richmond, VA

Responsibilities

Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A / V systems, document cameras, streaming technologies, etc.

and collaboration technologies

• Integration and configuration of videoconferencing and A / V equipment with Extron control systems
• Integration, test, configuration and troubleshooting of IP and ISDN networks in support of videoconferencing and A / V equipment
• Trouble-ticket reports and maintenance of customer service profiles
• Monitor construction activities and materials delivered to sites
• Schedule punch walk with management and ensure punch list items are completed by subcontractors and other teams
• Schedule final walk with management
• Ensure all work meets or exceeds the specifications and standard of excellence of our teams.

Basic Qualifications

• Bachelor’s Degree required from an accredited, not for profit university or college
• A track record of commitment to prior employers
• 5+ years of related experience in support and troubleshooting of videoconferencing and A / V technologies and networks
• Strong knowledge of Polycom, MS Teams Rooms, Zoom and legacy videoconferencing systems required
• Experience with MCUs, gateways, gatekeepers, and infrastructure hardware and software
• Knowledge and familiarity with the installation, configuration and trouble-shooting Extron control systems
• Demonstrated knowledge of H.323, H.320 and SIP networks
• Working knowledge of videoconferencing standards
• Proficient in the use of Microsoft’s Office Suite
• May require occasional lifting (up to 50 lbs.)

Preferred Qualifications And Skills

• VoIP and networking experience a plus
• Strong customer service and organizational skills
• Demonstrated ability to work independently and exercise good judgment
• CAD and Visio skills a plus
• Detailed oriented, and ability to handle multiple tasks
• Strong oral and written communication skills
• Solid problem solving and consultative skills in a fast-paced environment
• Solid organizational skills, including multitasking and time-management
• Ability to work with and communicate effectively with subcontractors, engineering staff, consultants, designers
• Ability to perform under-pressure
• Excellent customer service skills
• Able and willing to work early and late hours as needed

Travel : This position will require travel to our multiple offices across the country.

What’s in it for You

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to) :

• Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and / or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
30+ days ago