Service Manager
Job-ID : 156127 Service Manager
Goodmoderationskills #Germanlanguageskills #Stakeholdermanagement more 1-3 years Experience Required 0-25% Amount of Travel German Deutsche Telekom Systems Solutions Hungary Kft. less Your tasks
- Acts as a consulting expert
- Designs and prioritizes multi-layer performance indicators.
- Is responsible for the achievement of goals.
- Defines Quality standards
- Is responsible for the quality of the delivery
- Takes personal responsibility for his / her decisions and thereby demonstrates his / her willingness to take risks considering the paramount targets.
- Generates competitive advantage using his / her own knowledge and provides strategic support to customers
- Definition of squad-specific targets
- Responsible for project-KPIs
- Manages a group of products or a process
- Functional responsibility of squad leader
- Program and Project Management
- Has close cooperation with Chapter and Squad leads
- Planning and prioritizing Work
- Escalation point
- Preparation of invoicing
Show more Your Profile
- 2-3 years of work experience in similar role
- Advanced German language skills, English is a plus
- Customer management experience
- Experience in stakeholder management
- Problem solving skills and result oriented attitude
- Good moderation skills
- Assertive personality
- Ability to work independently and make decision
Show less This is what we offer
Show less Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary.
Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees.
ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungarys independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019.
The company continuously develops its four sites in Budapest, Debrecen, Pcs and Szeged and is looking for skilled IT professionals to join its team
Show less 1 How to apply
on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.
By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.
e-mail or via phone : +49 800 3306700 and is looking forward to help you with any request. 2 WORK-LIFE@T-SYSTEMS Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life this is admittedly not always easy.
Take charge of your life. We expressly integrate the reconciliation of work and private life into our corporate culture. Diverse measures in the focal areas Working time and location, Health and fitness, Family and Social aspects ensure improved reconciliation of work and private life for all of our employees : Singles and families, young and old employees, men and women.
With us you can unfold your full potential while also making your individual life plan a reality. Detailed information can be found in the category >
on our career website. 3 Your Development We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.
We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths.
For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work.
Our employees have the choice. Detailed information can be found in the category >
on our career website. 4 Compensations & Benefits Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits.
Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.
on our career website.
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