Director of OperationsALEXIS LAUREN • Coral Gables, FL, United States
Director of Operations
ALEXIS LAUREN • Coral Gables, FL, United States
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job_description.job_card.job_descriptionOwn the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up. Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM). Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications. Proactively recommend and implement service enhancements that elevate client experience. Must be able to recruit, hire, and train new employees. Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales. Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices. Develop and update SOPs and training materials to support corporate and franchise operations. Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention. Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership. Check and validate time clock entries for payroll weekly (including tracking system for leads). Prepare and distribute quarterly operations expense tracking reports. Maintain accurate documentation for compliance, audits, and franchise reporting needs. 5+ years operations or clinic management experience in luxury retail, medical aesthetics, hospitality, or related service industries; prior medspa experience preferred. Demonstrated ability to design and implement SOPs and training programs that scale across national locations. Strong analytical skills with experience in reporting, inventory reconciliation, and P&L awareness. Exceptional organizational skills, meticulous attention to detail, and a proactive problem‑solving mindset. Excellent interpersonal and coaching abilities; comfortable leading teams and vendors. Familiarity with POS / booking systems (EMR, Zenoti a plus), CRM tools, Podium (or similar), and standard office software. Flexible availability to support business hours (Tue–Sat), events and any afterhours emergencies Competitive salary and bonus structure Opportunity to shape operations for a growing luxury brand and influence franchise standards. Collaborative, design‑forward work environment and access to industry innovation.
DIRECTOR OF OPERATIONS
About ALEXIS LAUREN
ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless.
Overview :
The Director of Operations is a strategic, hands‑on leader responsible for operational integrity across ALEXIS LAUREN’s Miami locations, superior client experience, and scalable systems across our franchise extensions. This role requires a problem‑solver with exceptional attention to detail, strong people leadership, and a luxury hospitality mindset. This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships.
Key Responsibilities :
Operations & Facility Management
- Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards.
- Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services.
- Manage inventory processes for retail and consumables : restocking, monthly audits, reconciliation, and reorder management.
- Submit, track, and close purchase orders and invoices accurately and on time.
- Package and ship retail orders; oversee retail fulfillment and online order accuracy.
- Submit orders for retail and operational supplies; ensure timely PO closure.
- Restock inventory and consumables.
- Monitor schedule accuracy, booking slots / efficiency, and client invoice correctness.
- Manage main account inbox and CRM oversight.
- Update quarterly staff schedules and confirm vacation / time‑off requests.
Client Experience
Training and SOPs
Reporting and Metrics
Qualifications
What We Offer
How to Apply
Send resume, cover letter, and references to Jess@alexislauren.com with the subject : Director of Operations.
ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.
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Director Of Operation • Coral Gables, FL, United States
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