About us
Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights and ultimately provide a best-in-class / easy-to use product which empowers enterprise customers to improve employee productivity, business processes and overall staff well-being.
Job Description
Your role as a Senior Customer Success Manager will be to collaborate with some of Insightful's largest and more strategic customers, driving adoption and ensuring continued value from our solutions through effective proactive engagement.
Key activities will include tailoring new customer onboardings, managing and closing expansion, upsell and renewals. Your success will be measured through your clients' retention, expansion and overall experience using Insightful.
To be successful in this role you should be passionate and curious about technology, proactive with customers, and hyper-focused on maintaining and increasing revenue.
Responsibilities :
- Build and maintain strong relationships with current clients, especially ones of strategic importance, aiming for increased adoption and growth with Insightful
- Drive and monitor retention and growth initiatives in a forcastable manner and assist company in achieving aggressive revenue goals with existing customers
- Lead onboarding activities for new customers in your segment, including handoff, kickoff, training, and adoption monitoring
- Demonstrate strong knowledge of our current clients' business, including their requirements for success, and mapping of business units
- Measure and report on customer health, identifying at risk customers and working collaboratively to remediate known issues
- Follow feature requests and expectations, and keep existing customers informed as to timeframes for these requests as well as additional roadmap improvements
- Become an expert on the internal systems used to operate our business
- Build deep understanding of Insightful platform, and ensure that technical support is provided quickly and effectively to existing customers in your book of business
You are a great fit for this role if you have :
- 5+ years in a Customer Success Role or other relevant experience within Saas firms working directly with Enterprise Customers
- Demonstrated operational excellence in analytical thinking, process development, problem solving and communication
- Experience with Customer Success Platforms is a big plus (we run on Vitally!)
- Excellent verbal, written, and presentation skills
- Excellent organization, project management, time management skills
- Strong analytical and problem solving mindset
- Self-motivation and ability to thrive in a results-driven environment
Bonus points :
- Spanish language will be considered as a plus
Senior Customer Success Manager
We are seeking a Senior Customer Success Manager to lead strategic client engagements, drive technical solutions, and manage renewals and upsells. Collaboration and Influence: Work closely with cross-functional teams, including Sales, Customer Success, Product & Engineering, to drive successful ...
Sr Customer Success Manager Enterprise
A company is looking for an Enterprise Customer Success Manager. ...
Senior Client Success Manager, Enterprise
Customer Success Manager (CSM). Customer Success Manager (CSM). A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers. Customer-centric mindset - put the customer'...
Customer Success Manager Shared Success
A company is looking for a Customer Success Manager, Shared Success (Remote). ...
Customer Success Manager
We are seeking a dedicated andcustomerfocused Customer Success Manager to join our team. TheCustomer Success Manager will play a key role in building andmaintaining strong relationships with our clients ensuring theirneeds are met and providing them with exceptional service. Work closely with accoun...
Scaled Customer Success Manager
A company is looking for a Scaled Customer Success Manager. ...
Customer Success Manager, Mid Market
Guide new customers through the onboarding process, ensuring smooth and successful implementation. Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly. Maintain and update customer success metrics and KPIs. Proficiency in customer succ...
Customer Success Manager, Performance
Outbrain is seeking a Customer Success Manager to play a key role on our Global Performance Team. As a Customer Success Manager, you will serve both as an expert in Outbrain’s platform, and as a specialist on conversion-oriented content marketing. The Account Manager will serve as a primary point of...
Enterprise Customer Success Manager
Enterprise Customer Success Manager (ECSM). By building strong relationships, understanding customers, and collaborating with internal teams, you'll help customers get the most from our solutions. Your positivity and project management skills will ensure smooth interactions, leading to satisfied cus...
Strategic Customer Success Manager
Smarsh is seeking a Strategic Senior Customer Success Manager to join our Enterprise Customer Success organization. This includes end-to-end customer life cycle managing customer adoption and growth, health, governance, and retention in partnership with your Account Executives. Create value for the ...