Description
Summary : The Office Assistant supports American University’s new students and families through responsive customer service, timely communication, and thoughtful programming.
Candidate Responsibilities :
Responding to inquiries from new students and families with researched responses and excellent customer service.
Collaborate with staff to create and share social media posts on official pages.
Assist with in-person and on-line programming for new students and families.
Helping to answer questions (in chat box or on video) for webinars and zoom meetings.
Assisting with office programming.
Updating reference materials for students and families.
Collaborating to produce digital content (videos, TikTok, etc.) for new students.
Soliciting / sharing peer feedback to inform program decisions and planning.
Preparing materials and supplies for in-person events.
Providing guest support during events (registration, check-in, tours, information).
Other duties as assigned, in addition to general office tasks.
Salary Range / Hours
$17.50 per hour.
Position Type / Expected Hours of Work :
Part-Time.
Approximately 10 hours per week.
Candidates should be available for at least 8 hours / week, divided over at least two business days.
Evening / weekend options may be available.
Required Education and Experience :
Current enrollment in an undergraduate program of study at American University.
Excellent customer service orientation.
Work with professionalism and discretion around sensitive issues and information.
Attention to detail and ability to meet deadlines required.
Ability to multi-task and manage diverse activities.
Excellent written, oral and communication skills.
Preferred Education and Experience :
Previous leadership in orientation or admissions activities or similar fluency in university programs, policies, and services relevant to the undergraduate student experience
The perfect candidate demonstrates a sensitivity to the needs of new students and families in navigating American University, is interested in shaping learning experiences, and is eager to learn and apply new computer applications.
Additional Information :
Students are encouraged to upload a resume and cover letter alongside their online application detailing their skills and experiences related to this role.
Other Details
This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
American University is an employer.
Visit for additional information about American University employment and benefits.
Current American University Employees American University current employees (including those employed in student positions) must apply through their employee Workday account.
If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
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